Customer Support Representative

Customer Support Representative Growe welcomes those who are excited to: - Work with customer requests via chats and ticketing systems, ensuring timely and accurate responses; - Assist customers with issues they face, analyze problems, and provide effective solutions; - Identify customers’ needs, clarify information, and thoroughly research each case to deliver the best possible outcome; - Collaborate closely with colleagues and internal teams to improve customer service processes and overall customer experience; - Maintain high customer satisfaction by following service standards and contributing to continuous improvement initiatives. We need your professional experience: - Previous experience in Customer Support / Customer Service or a similar role; - Experience working with chat-based support systems and ticketing tools; - English proficiency at B2 level or higher (both written and spoken); - Experience handling customer requests via calls will be a strong advantage. We appreciate i