Medical Administrative Assistant: Psychiatry

**Plena Medical Group – Child \& Adolescent Psychiatry** *Plena Medical Group is a physician\-led, mission\-driven practice where thoughtful care, clinical excellence, and respectful teamwork matter.* Plena Medical Group is seeking a reliable, organized, and patient\-centered **Medical Office Assistant** to join our outpatient child and adolescent psychiatry practice. This full\-time role primarily supports one full\-time psychiatrist, with additional support to a second psychiatrist as needed. The position also provides limited cross\-coverage support to Plena Mind Center’s PHP and IOP programs during PTO, vacation, or high\-volume periods. This role is a mix of phone\-based and in\-person front office support and is ideal for someone who is calm, professional, and confident managing sensitive conversations with families while keeping physicians organized and supported. **What You’ll Do** **Phones \& Patient Communication** * Answer and manage incoming calls in a professional, compassionate, and efficient manner * Serve as the first point of contact for new patient inquiries * Complete structured phone screens prior to scheduling psychiatric appointments * Triage care\-related questions and route appropriately to the physician or clinical team * Manage prescription refill requests in coordination with the psychiatrist and established protocols **Scheduling \& Coordination** * Schedule new and follow\-up psychiatric appointments * Manage and maintain physician calendars * Support collaboration and care coordination with therapists, schools, and external providers when needed **Administrative \& Clinical Support** * Provide direct administrative support to one full\-time psychiatrist and secondary support to a second psychiatrist as needed * Maintain accurate patient records in the EHR * Collect, process, and post patient payments, including co\-pays and self\-pay balances * Verify and document insurance benefits as part of the intake and scheduling process * Assist families with basic insurance\-related questions and direct complex issues appropriately * Handle incoming and outgoing mail and routine office correspondence **PHP / IOP Support (as needed)** * Provide phone and administrative coverage for Plena Mind Center PHP and IOP programs during staff PTO or coverage gaps * Assist with intake\-related calls for PHP and IOP when needed * Support communication between Plena Medical Group and Plena Mind Center teams **Office Operations** * Greet patients and families and ensure a calm, welcoming front\-office experience * Support general office organization and daily operations * Maintain strict HIPAA compliance and patient confidentiality **What We’re Looking For** * High school diploma or equivalent required; medical office or healthcare\-related training preferred * Prior experience in a medical, psychiatric, or behavioral health setting strongly preferred * Excellent phone presence and communication skills * Strong organizational skills and ability to multitask in a fast\-paced environment * Comfort working with families of children and adolescents * Experience with scheduling systems and electronic health records (EHR) * Reliable, detail\-oriented, and professional **Position Details** * Full\-time, on\-site position * Monday–Friday schedule * No nights or weekends **Benefits** * Competitive compensation; pay commensurate with experience * PTO, paid holidays, and additional benefits per company policy * Supportive, mission\-driven team environment * Opportunity to work closely with experienced child and adolescent psychiatrists * Exposure to both outpatient psychiatry and PHP/IOP levels of care * Opportunity for long\-term growth within a specialized pediatric behavioral health organization * Hybrid flexibility: work from home on Fridays when business needs allow Plena Medical Group is committed to providing thoughtful, evidence\-based, and family\-centered psychiatric care. We value team members who are dependable, compassionate, and take pride in supporting high\-quality clinical work. Job Type: Full\-time Pay: $19\.00 \- $29\.00 per hour Benefits: * 401(k) * 401(k) matching * Bereavement leave * Dental insurance * Disability insurance * Free parking * Health insurance * Life insurance * Paid sick time * Paid time off * Vision insurance Work Location: In person