Inside Sales and Customer Service Representative

Job description: **About Us** Platton Inc. is a **U.S.\-based, asset\-backed international supply chain services and solutions company**. Our offerings include **air and ocean freight forwarding, customs brokerage, contract logistics, warehousing and distribution, truckload and LTL brokerage,** and **digital logistics solutions** for importers and exporters. We serve clients across diverse industries with a strong focus on **automation, visibility, and client success**, helping global businesses manage their logistics operations efficiently through technology\-driven solutions. **Position Overview** We are looking for a **Sales Development Representative (SDR)** with **hands\-on experience in sales or business development for U.S. freight forwarding companies**. This is a high\-impact role where you’ll identify and qualify potential clients across the **U.S. logistics and supply chain market**, initiate outbound outreach, and generate a consistent pipeline of qualified leads for our **Business Development Managers (BDMs)**. The ideal candidate understands **U.S. import/export processes, trade lanes, and customer expectations** and is skilled at engaging logistics decision\-makers to drive business opportunities. **Core Objective** To **build and qualify a steady pipeline of U.S.\-based freight forwarding leads** by executing outbound campaigns, engaging logistics and supply chain leaders, and booking high\-quality discovery meetings for the BDM team. **Key Responsibilities** * Execute outbound prospecting via **cold calls (50–60/day), emails, and LinkedIn outreach (100/day)** targeting U.S.\-based prospects. * Identify and qualify potential **import/export and logistics clients** across industries such as e\-commerce, distribution, manufacturing, and retail. * Research U.S. companies and decision\-makers using **Apollo, LinkedIn Sales Navigator,** and other lead tools. * Engage with **logistics managers, supply chain heads, and business owners** to understand their shipping needs and challenges. * Evaluate leads based on shipment volume, trade lanes, or service frequency (e.g., 10–30 FCL/month). * Schedule **qualified discovery meetings** for BDMs with detailed handoff notes and opportunity summaries. * Maintain up\-to\-date records of outreach and interactions in the **CRM (Zoho, HubSpot, or Pipedrive).** * Collaborate with the **Sales Director and Marketing team** to improve targeting, messaging, and conversion quality. * Report weekly KPIs such as **contact rate, booked meetings, conversion ratios, and opportunity pipeline health.** **Required Skills \& Experience** * **2–6 years of outbound B2B sales or business development experience** — *must include experience in the* ***U.S. freight forwarding or logistics market.*** * Proven success in **prospecting and lead generation** for **U.S.\-based clients** (importers/exporters). * Excellent **English communication skills** (spoken and written). * Proficiency with **Apollo, LinkedIn Sales Navigator, and CRM platforms** (Zoho, HubSpot, or Pipedrive). * Strong **organizational and follow\-up abilities**; comfortable managing high\-volume outreach and performance targets. * **Self\-motivated, growth\-driven, and results\-oriented** with the ability to work independently. * Solid understanding of **U.S. logistics operations, trade lanes, FCL/LCL, Incoterms,** and **Amazon FBA** requirements. * Prior experience working for **freight forwarders, NVOCCs, or logistics SaaS companies** is a strong advantage. Experience: * US Logistics / Freight forwarding Company : 2 years (Required) * Sales: 3 years (Required) * ZoomInfo, Sales Navigator, Linkedin, Lusha, Apollo, : 1 year (Required) Job Type: Full\-time Pay: $20,000\.00 \- $30,000\.00 per year Benefits: * Paid time off * Work from home Experience: * US Logistics / Freight forwarding Company: 2 years (Required) * ZoomInfo, Sales Navigator, Linkedin, Lusha, Apollo,: 2 years (Required) * Logistics sales: 2 years (Required) Work Location: Remote