Business Operations Manager (Hybrid)

**Job Profile** The Business Operations Manager is responsible for managing Netceed's Business Operations and Network Solutions teams and helping maximize revenue through the program?s efficiencies. A successful candidate will not only manage a successful team but also strive for process improvement. **Responsibilities** * Business Operations Management + Manage business operations lifecycle to ensure processes are running efficiently and support company goals. + Ongoing analysis of business processes to identify improvement opportunities that drive efficiencies and revenue. + Collaborate closely with cross\-functional teams, including Sales, Purchasing, Finance, Operations, Engineering, and Product Line Management to ensure seamless communication and coordination of activities related to customer orders and account management. + Develop, manage and measure the effectiveness of the business operations team results thru KPI?s and SLA?s. + Regular monitoring of business operations processes to ensure continued improvements. + Develop and structure root cause analysis methodology, ensuring proper traceability and resolution of action plans. + Design sales programs for use by the customer care team based upon marketing initiatives, customer needs and industry trends. + Provide reporting to the sales team to help drive revenue and improved customer experience. * Team Management + Utilize established reporting tools to manage weekly, monthly, and quarterly performance. + Build an efficient Business Operations team that maximizes customer satisfaction and revenue. + Meet with full team monthly to review team performance, lessons learned, share successes, and implement new monthly plans. + Implement individual goals that align with and support company vision. + Meet with individual team members at a standard reoccurring frequency (bi\-monthly or more frequently as needed) to drill down to individual performance. + Timely coaching and feedback to employees, including administration of performance plans and corrective action. + Represent the organization with professionalism, integrity and customer\-centric approach always. **Requirements/Key Experiences** * 5\+ Years of Sales Operations Management experience required. * Proven process improvement background. * Possess a strong understanding of inventory levels and sales trends; materials distribution/supply chain experience a plus. * Six Sigma certification preferred. * Knowledge of computers and relevant software applications. * Customer service orientation with excellent telephone skills . * Able to work in fast\-paced, self\-directed environment . * Able to multi\-task and strong attention to detail. * Excellent verbal and written communication skills * Professional personal presentation * Decision\-making, problem resolution and creative thinking skills * Ability to travel 2\-3 times per quarter * Ability to work in a true team environment * Ability to utilize a computer keyboard, computer monitor, and telephone. * Must be able to read, write, and speak English.