Customer Onboarding Manager

Are you a customer\-focused leader looking to grow your career with a leading transportation and logistics company? Universal Logistics Holdings is a multi\-billion\-dollar provider of transportation, intermodal, and supply chain solutions. For over 90 years, we've delivered exceptional service through innovative solutions and a talented team committed to operational excellence. **Position Summary** The **Customer Onboarding Manager** will lead a small team responsible for onboarding new customers, maintaining customer data, and ensuring a seamless onboarding experience. This hands\-on role serves as a key liaison between customers and internal departments while driving process efficiency and customer satisfaction. **Key Responsibilities** * Manage daily customer onboarding operations and support team performance. * Ensure onboarding activities are completed accurately and on time. * Maintain customer data within TMS, GP, and PortPro systems. * Review customer credit information and onboarding requirements. * Coordinate with customers, EDI teams, and internal stakeholders. * Monitor KPI performance and identify improvement opportunities. * Serve as the primary point of contact for onboarding\-related issues and customer needs. **Qualifications** * Leadership or team management experience. * Strong communication and relationship\-building skills. * Excellent organizational and problem\-solving abilities. * High attention to detail and data accuracy. * Ability to manage multiple priorities in a fast\-paced environment. * Logistics, transportation, or supply chain experience preferred. **Job Type:** Full\-Time Ready to join a growing industry leader? Apply today and become part of the Universal team.