Bilingual Patient Care Coordinator

**Job Title: Bilingual Patient Care Coordinator** **Job Code:** MD\-OOL **Position Type:** Full\-Time **Working hours:** 8:00 AM \- 5:00 PM Eastern Standard Time, Monday \- Friday **Salary Rate:** $6\-$8 ### **Job Responsibilities:** **1\. End\-to\-End Patient Scheduling \& Care Coordination** * Manage the full scheduling lifecycle for patients requiring telehealth and in\-person care. * Schedule telehealth visits with internal physicians across 20\+ medical specialties. * Coordinate in\-person services including MRI, X\-ray, laboratory testing, and specialty clinic visits. * Handle urgent and same\-day scheduling based on clinical priority and physician direction. * Support patients located across multiple U.S. states, ensuring appropriate regional coordination. * Assess and sequence appointments correctly to avoid delays or inappropriate bookings. **2\. Referral Management \& External Provider Coordination** * Proactively coordinate with external imaging centers, clinics, and specialty providers. * Confirm appointment availability, preparation instructions, prescreening requirements, and required documentation. * Identify and resolve common referral barriers such as insurance authorization issues. * Identify and resolve common referral barriers such as missing clinical records. * Identify and resolve common referral barriers such as incomplete referrals or documentation. * Follow up persistently with providers and facilities until services are completed. * Follow up persistently with providers and facilities until reports and results are received. * Maintain continuity of care across multiple providers and healthcare systems. **3\. High\-Volume, High\-Stakes Communication** * Conduct frequent outbound and inbound communication with patients. * Conduct frequent outbound and inbound communication with physicians. * Conduct frequent outbound and inbound communication with imaging centers. * Conduct frequent outbound and inbound communication with specialty clinics. * Clearly explain appointment details, preparation instructions, and next steps to patients. **Requirements** ### **Required Skills \& Qualifications:** * Clinical or healthcare administrative background as a Registered Nurse, Medical Assistant, Medical Receptionist, Medical Administrative Assistant, or Patient Care Coordinator * Minimum of 2 years of relevant clinical or healthcare experience * Excellent written and spoken English with a neutral accent and no communication barriers * Fluent in both English and Spanish (required) * Proficiency in Microsoft Office Suite, Google Workspace (Docs, Sheets, Calendar), EMR/EHR systems * Strong attention to detail with the ability to thrive in a fast\-paced, dynamic healthcare environment * Solid understanding of HIPAA regulations and healthcare privacy standards * Proven ability to collaborate effectively with providers, nursing leadership, and administrative teams ### **Basic requirements** * Must communicate clearly and professionally in both English and Spanish, verbally and in writing. * Must have relevant work experience * Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory] * Must be available for video meetings with your camera on (when needed) ### **Technical requirements** * Device: Reliable laptop or desktop computer. * Internet: High\-speed connection (minimum 10 Mbps). * Audio: Noise\-canceling headset. * Video: Webcam for virtual meetings. * Workspace: Quiet, professional environment **Benefits** * Dedicated HR \& Contractor Support Team: Access to world\-class support for questions, guidance, contract matters, and client communication. * Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client\-related tasks. * HIPAA \& Cybersecurity Training \+ Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. * Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top\-performing VA and increase long\-term client retention. * Client\-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. * Client\-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. * Access to Tools \& Resources: Templates, workflow guides, productivity tools, and client\-specific SOP support to help you perform at your best. * Optional Performance\-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. *These are optional resources and client\-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.*