Senior Customer Success Manager

🧠 About Cortex Cortex helps engineering teams ship better software faster. We're an AI-powered Internal Developer Portal that enforces reliability standards across every team automatically, so organizations can move fast without breaking things. Our customers reduce incidents by 30%, cut MTTR by an average of 50%, and ensure that AI code doesn't compromise service quality. Companies like Canva, Grammarly, and Skyscanner rely on Cortex to drive measurable impact on their most critical engineering outcomes. 📍Location We’re fully remote and typically welcome candidates from anywhere. However, for this specific position, we are ideally looking for candidates located in the UK due to the book of business of customers being located mainly throughout Europe. 🤝 The Team Our team is ~80 people building something developers actually want to use. We recently raised a $60M Series C led by Scale Ventures (alongside Sequoia and IVP). We're focused on making engineering teams more effective. You can