7shifts
Customer Support Representative
Not specifiedunknownUSD 50,000–75,000
Skills
Previous experience in a technical customer support role (or similar) for at least 1-2 yearsStrong written and verbal communication skillsExperience working or interacting with various web and mobile apps with the ability to effectively troubleshoot customer issuesResilience and resourcefulness to use the tools at your disposal and find the best approach to solving problems, leveraging strong attention to detailThe ability to learn quickly in order to stay up to date on new features and product releasesCuriosity to learn new things and take on new challenges1-2 years of experience in a technical customer support role (or similar)Experience working or interacting with various web and mobile appsResourceful and resilient approach to problem-solvingAbility to learn quickly and stay up to date on new features and product releasesCuriosity to learn and tackle new challenges, commitment to owning customer interactions
About the role
Customer Support Representative 7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. Our mission is to simplify team management and improve performance for restaurants, with a long-term vision of creating a thriving restaurant industry through the power of connected & engaged teams. As the Customer Support Representative at 7shifts, you will play a key role in the satisfaction and retention of our customers by empowering them to use 7shifts to its full value, and growing their business by providing personalized and trusted support. As the first point of contact for customers via chat, email and phone call, you will serve as a key contributor to the success of 7shifts as we continue to foster our vision of being the leading team management platform for restaurants. We’re building an inclusive work enviro
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