Airtable
Technical Support Specialist - East Coast
Remote - USremoteUSD 500,000
Skills
Airtable experienceEnterprise-focused technical supportStrong communication skillsProblem-solving and analytical skillsExperience with Salesforce, Confluence, G SuiteUnderstanding of relational databases, REST APIs
About the role
Technical Support Specialist - East Coast Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. What you'll do - Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls). - Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes. - For complex issues, you’ll know when to escalate to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer. - Accurately document all customer interactions and technical issues in Salesforce, and track trends to h
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