Order Entry Specialist

Description: The Order Entry Specialist is responsible for ensuring accurate and timely entry of customer orders into the company’s ERP systems. This role plays a critical part in maintaining order integrity, validating compliance with requirements, and coordinating with internal teams to resolve discrepancies. High attention to detail and strong organizational skills are essential to deliver a seamless order management process and support overall customer satisfaction. **Key Responsibilities** **Order Validation \& Compliance** * Validate that all order requirements are met prior to entry. * Ensure any exceptions have proper approvals attached before processing. **Order Processing** * Enter orders accurately into ERP systems. * Maintain data integrity and adhere to established order management processes. **Issue Resolution \& Coordination** * Collaborate with Customer Success Key Account Success Managers (KASM) and Customer Success Managers (CSM) to resolve discrepancies. * Escalate issues promptly to ensure timely resolution and positive customer experience. **Order Status Monitoring** * Track orders through the fulfilment process and update internal teams or customers on status changes. * Coordinate with logistics teams to confirm delivery schedules and resolve shipping issues. **Documentation \& Compliance** * Maintain accurate records of orders, approvals, and related documentation. * Support internal and external audits by providing accurate order records. **Reporting \& Continuous Improvement** * Generate daily or weekly reports on order entry volumes, accuracy, and turnaround times. * Identify process gaps and suggest improvements to enhance efficiency and accuracy. Requirements: **Skills \& Experience** * Accuracy \& Attention to Detail: Exceptional focus on precision in data entry and documentation. * Technical Proficiency: Familiarity with ERP/CRM systems and order management processes. * Process Knowledge: Basic understanding of purchase order requirements, Incoterms, and logistics workflows. * Communication: Ability to work effectively with internal teams to resolve issues quickly. * Experience: Previous experience in order entry, data processing, or administrative support preferred. **Key Performance Metrics** * Productivity and turnaround time for order entry. * Order accuracy and compliance with requirements. * Timely resolution of discrepancies and exceptions. * Reporting accuracy and contribution to process improvements.