Vice President of Operations

**Position Description** **JOB TITLE: Vice President of Operations** **REPORTS TO:** **EVP \& Chief Administrative Officer** **DIRECT REPORTS:** **Deposit Operations, Human Resources, Retail, Branch Operations, Facilities** **FSLA STATUS: Exempt** **POSITION SUMMARY:** The Vice President of Bank Operations is a key management position responsible for the effective and efficient management of all operational functions within the bank. This encompasses oversight of branch operations, customer service, operations support, information technology, human resources, electronic banking, risk management, and compliance. The VP of Operations ensures smooth daily operations, high levels of customer satisfaction, and continuous process improvement while leading and developing a high\-performing team. This role requires a strong understanding of banking regulations, proven leadership experience, and a commitment to excellence in customer service and operational efficiency. **PRIMARY DUTIES AND RESPONSIBILITIES:** 1\. Serves as the primary manager in charge of planning, organizing, controlling, and directing deposit operations, retail/branch operations, human resources, and facilities management functions for the Bank. Works closely with other officers in developing and changing Bank policies and procedures, and establishing short\- and long\-term operating, people, and financial objectives. Monitors progress on goals, and makes adjustments in operations as needed to meet goals. 2\. Lead HR operations, talent acquisition, recruitment, and employee relations. Management of payroll and the overall benefits program. Including the bank’s health insurance and other employee benefits. 3\. Directs and oversees all consumer services delivery and marketing at all Bank locations. Leads and champions consumer sales and coordinates the goal setting, tracking and training associated with consumer loans, deposits and related fee income. 4\. Ensures compliance with all applicable policies and procedures throughout the Bank. 5\. Maintains and models effective communication, both written and verbal. 6\. Oversees the maintenance and upkeep of facilities. 7\. Safeguards the resources of the Bank through establishing and monitoring programs for internal controls and general security. 8\. Coordinates activities of various programs such as sales, operations, and electronic financial services. Determines methods and procedures for executing programs. Develops related documentation as needed. 9\. Responsible for safeguarding sensitive customer information from cyber and other threats by following the Acceptable Use Policy and Code of Conduct/Ethics Policy. 10\. Responsible for upholding the security and confidentiality of nonpublic personal information that is obtained from customers by following the Banks Gramm\-Leach\-Bliley Act (GLBA) Policy. **SECONDARY DUTIES:** 1\. Participates in professional associations; attends industry\-related conventions, conferences, conventions’ reads pertinent publications. 2\. Develops relationships with other bank\-related executives to enhance network and to increase awareness of new services/opportunities. 3\. Represents Bank at various civic and community events 4\. Performs other duties as may be assigned by Board. **TEAM/COMMITTEE ASSIGNMENTS:** · TBD **COMPETENCIES:** · TBD **ROLE QUALIFICATIONS:** **Education** · Bachelor’s degree in Business, IT, Finance, Accounting, or equivalent combination of education and experience · Completion of graduate level banking school preferred · Specialized training information technology and data processing within the banking environment · Continuous education through participation in banking association sponsored events **Experience** · 10\-15 years operations and information technology experience within a financial institution environment · Minimum of 7 years of operations and information technology department management experience with direct supervision of staff **Other Skills \& Abilities** · Thorough and extensive knowledge of banking ban bank operations · Human Resources Experience · Strong communication skills, both written and verbal · Ability to interact with customers and employees with tact, diplomacy and confidentiality · Resourceful, innovative and well organized · Ability to assess problems and/or unusual situations and develop logical solutions · Ability to create a collaborative and motivating team environment · Ability to develop and advance skills of staff · Strong ethical focus **Performance Measures** · Meets or exceeds annual goals as pre\-established by the CEO/ CAO that are aligned with the strategic plan · Meets or exceeds budgeted key metrics · Compliance with regulatory requirements · Retains key team members, minimizing unwanted turnover **WORKING CONDITIONS:** Work is performed largely within the Bank, community, and at customer sites with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work will be needed to meet the needs of customers and employees. Occasional out\-of\-town and overnight business travel is required. **GENERAL NOTICE:** The statements contained in this job description describe the general nature and level of work being performed by the individual accepting this role. This job description does not state or imply that these are the only duties and responsibilities assigned to this job. The employee holding this job will be required to perform any other job\-related duties requested by the Board of Directors. All job requirements are subject to possible modification to reasonably accommodate individuals with a disability. Job Type: Full\-time Benefits: * 401(k) * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Work Location: In person