Technical Analyst

**Title: Technical Analyst** **Role:** The Technical Analyst is responsible for providing support to end users on a variety of issues. It is a combination position of Help Desk Support and PC Maintenance. **Primary Duties And Responsibilities** * Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals. * Document, maintain, upgrade, or replace hardware and software systems. * Support and maintain user account information including rights, security, and systems groups. * Identify, research, and resolve technical problems. * Respond to telephone calls, email, and personnel requests for technical support. * Document, track, and monitor the problem in the Help Desk system to ensure a timely resolution and knowledge article information. * Participate in rotating On Call schedule supporting weekend and after\-hours incidents. **Additional Skills** * 2\+ years of system administration experience, database, or network administration * Knowledge of Microsoft Windows and Microsoft Server products (such as Windows Server, Sharepoint, SQL Server, IIS, DFS etc.) and administrative applications. * General working knowledge of applications such as: Oracle RDMS, Linux, Microsoft Office, Office 365, Azure as well as Networking, Switches, Firewalls, and IP phone systems a plus * Knowledge of systems and networking software, hardware and networking protocols * The incumbent should fully understand the role of computer networking and Information Technology in a manufacturing organization. * Ability to work well with people from many different disciplines with varying degrees of technical experience.