Enterprise Systems Product Manager

**Enterprise Systems Product Manager (Salesforce)** **Location:** Remote (U.S.) \| Eastern Time Zone Hours Required **Travel:** up to 20% **Overview** MOGEL , on behalf of a growing, technology\-driven education organization, is seeking an **Enterprise Systems Product Manager** to support the strategy, roadmap, and delivery of solutions within the Salesforce ecosystem, with a focus on **Service Cloud and Experience Cloud** . This role is ideal for a collaborative, hands\-on product professional who thrives at the intersection of business and technology. You will partner with cross\-functional teams to enhance customer support operations, optimize service workflows, and deliver scalable, user\-friendly solutions that improve both internal efficiency and external customer experiences. **Key Responsibilities** * Support the development and execution of the Salesforce product roadmap, aligning priorities with business goals and customer needs * Partner with business and technical stakeholders to define requirements, use cases, and success metrics * Drive enhancements to existing functionality and support implementation of new Salesforce capabilities and modules * Collaborate with admins, developers, and architects to deliver scalable, high\-quality solutions * Facilitate discovery sessions, gather requirements, and guide stakeholders through solution design and delivery planning * Write and manage epics and user stories, and support backlog grooming, sprint planning, and prioritization * Monitor system performance and product success using key metrics such as user adoption, defect rates, and delivery outcomes * Stay current on Salesforce releases and ecosystem trends, recommending improvements and innovations * Maintain system documentation, release notes, and training materials to support adoption and transparency * Partner with stakeholders to gather feedback and continuously optimize workflows and user experience * Ensure solutions align with compliance, policy, and operational requirements * Contribute to cross\-functional initiatives and broader enterprise system improvements **Qualifications** * Bachelor’s degree in Computer Science, Business, or related field * 4\+ years of experience in product management, enterprise systems, or CRM consulting within a SaaS environment * Minimum 2\+ years of hands\-on experience working with Salesforce platforms * Strong knowledge of Salesforce Service Cloud and Experience Cloud required * Experience with Sales Cloud, Revenue Cloud, Enterprise Territory Management (ETM), or NetSuite ERP is a plus * Proven experience managing product roadmaps and delivering system enhancements or implementations * Strong understanding of Agile methodologies (Scrum or SAFe); CSPO preferred * Salesforce certifications (e.g., Administrator, Service Cloud Consultant) preferred * Excellent communication skills with the ability to translate between technical and business stakeholders * Strong organizational, prioritization, and problem\-solving skills * Self\-starter with the ability to manage multiple initiatives in a fast\-paced environment **What We’re Looking For** * A collaborative product thinker who can connect strategy to execution * A technical translator who bridges business needs and system capabilities * A data\-driven decision\-maker focused on continuous improvement * A hands\-on contributor who thrives in a highly cross\-functional environment * A professional passionate about delivering seamless customer and user experiences **Why Join** * Opportunity to shape and enhance a critical enterprise Salesforce ecosystem * High\-impact role with visibility across business and technology teams * Collaborative, innovation\-driven environment * Competitive compensation and growth opportunities **Equal Opportunity Employer** MOGEL and our clients are committed to providing equal employment opportunities to all employees and applicants. Employment decisions are based on job\-related criteria and made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We value and celebrate diversity and are committed to creating an inclusive environment for all employees.