Patient Service Representative - Ob/Gyn Clinic - Full Time

* Saint Louis, Missouri * Clinical Support * Administrative/Clerical/Registration * Regular * Full\-time * Mercy Hospital South * JR239289 **Find Your Calling At Mercy!** =============================== Join Our Team at Mercy South Ob/Gyn Clinic! As a Patient Services Representative, you will be a key part of our Ob/Gyn clinic—serving as the first point of contact and helping create a positive, respectful experience for every patient. In this role, you’ll balance exceptional customer service with strong organizational skills to ensure smooth daily operations. If you enjoy a fast‑paced environment, take pride in helping others, and value clear communication, this role offers the opportunity to make a meaningful impact on patient care every day.**Position Details:** ===================== **Patient Service Representative** **Mercy Clinic Ob/Gyn \- Mercy South** **Schedule**: Full Time, Monday through Friday **Qualifications:** * **Education**: High school diploma or equivalent * **Experience**: One year of applicable medical office experience preferred **Responsibilities:** * Greet and register patients; verify identity and manage check‑in/check‑out * Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling * Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates * Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow * Maintain accurate registration, EHRs, and assigned work queues * Handle patient concerns professionally and escalate as needed * Manage daily cash drawer, accounts receivable tasks, and payment plans * Support EPIC updates, departmental initiatives, and clinic communications * Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies * Perform other duties as assigned **Skills, Knowledge and Abilities:** * Knowledge of medical terminology, insurance, and billing processes * Clear and professional verbal and written communication skills * Basic computer skills, including accurate data entry * Strong customer service skills with a patient‑focused approach * High attention to detail and accuracy * Ability to maintain confidentiality and comply with privacy policies * Adaptable, professional, and able to work well under pressure * Effective problem‑solving and issue resolution skills **Why Mercy?** ============== From day one, Mercy offers outstanding benefits \- including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32\+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): front desk, receptionist