Loan Officer Assistant (Lead to Contract)

**Guild Mortgage Company**, closing loans and opening doors since 1960\. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. **Position Summary** The Loan Officer Assistant plays an important role in the organization by performing, under direct supervision, a number of activities related to assisting originators build complete loan files for submission. This role performs the Lead to Contract duties. **Essential Functions** Lead to Contract duties: * Acting as a primary point of contact for the customer contact for licensed activity, for the loan officer. * Assist originator in appointment setting with prospective and new applicants. * Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment. * Set and confirm appointments for originator and manage calendar. * Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.). Send new clients online pre\-qualification link on behalf of originator. * Assist the originator with obtaining an accurate and thorough 1003\. * Analyze customer’s credit and financial scenario and determining appropriate loan product(s). * Run credit on loans assigned to an originator * Run AUS findings and prepare the Initial Fee Worksheet. * Pull and prep web applications and other duties; including updating credit reports and AUS findings. * Request status updates from pre\-approved clients and referral sources (weekly TBD calls). * Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients. * Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed. * Manage monthly compliance\-approved email marketing to realtors. Additional common duties: * Acting as a primary point of contact for the customer, and keeping the customer informed throughout the process, subject to the limitations as set forth in Guild’s SAFE Act and Consumer Privacy/Safeguarding in Information policies. * Pricing loan in accordance with Guild’s policies and communicating fees to operations team. * Quoting rates and making commitments regarding locking to customer. * Maintain referral source relationships through quick response time and excellent custom service. * Prepare and send thank you cards to referral sources and new clients. * Collect supporting documentation from customer, gathering necessary documentation for pre\-approval. * Act as a point of contact for the customer and referral source, keeping them informed throughout the process. * Discuss product features with customer. * Perform other duties as assigned. * Per GUILD company policy and in accordance with investor underwriting guidelines, this role is prohibited from submitting documents to underwriting and ordering written (non\-third party) employment, income, deposit, mortgage or rental verifications under any circumstances. **Qualifications** * High school diploma or equivalent is preferred, along with at least two years of experience in Mortgage lending or related field. * Active MLO licensing required. * Ability to manage multiple priorities; strong detail orientation and highly organized. * Works with a strong sense of urgency and responsiveness. * Passionate about delivering excellence in customer service. * Demonstrated patience and professionalism when interacting with both internal and external customers. * Proficiency with data entry, PDF software programs, Microsoft Word, and Excel required. * Strong verbal and written communication skills. Basic math skills. * Ethical, with a commitment to company values. **Supervision** * No direct or indirect reports. * Low level of independent judgment and discretion used in decision\-making; executes standard core job responsibilities with only minor variation and escalates more complex issues for advice and resolution. **Requirements** **Travel:** 0% **Physical:** Work is primarily sedentary; mobility in an office setting. **Manual Dexterity:** Frequent use of computer keyboard and mouse. **Audio/Visual:** Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media. **Environmental:** Office environment – no substantial exposure to adverse environmental conditions. Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD\&D, LTD and 401(k) with employer match. Guild Mortgage Company is an Equal Opportunity Employer. This position offers eligibility for incentive compensation. Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location. Target Salary: $50,000 \- $60,000