Datadog
Customer Success Manager - Boston
Boston, Massachusetts, USAunknown
Skills
Ability to proactively drive new product attachment and adoption across existing customer baseExperience with customer onboarding processes and implementationStrong relationship management and interpersonal communication skillsProven track record in upselling and cross-selling to existing accountsAbility to advocate for customers internally within the organizationFocus on delivering positive customer experience and satisfactionExperience following structured methodologies for customer successAbility to identify growth opportunities within customer accounts
About the role
As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify th
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