Senior Business Analyst/ Tester

**Summary of role** The role entails leading requirements analysis, high\-level solution design, coordination with development teams, comprehensive testing, and supporting deployment, user training, and post go\-live activities to ensure a successful implementation. **Responsibilities:** * Analyze current logistics processes (e.g. routing, yard operations, driver payments) and capture detailed business and functional requirements, including mapping AS\-IS and TO\-BE workflows. Ensure all requirements are clearly documented and approved by stakeholders. * Develop and document high\-level solution designs that meet business requirements and align with TMS best practices. Facilitate design workshops to validate solutions and drive consensus with the vendors. * Plan and execute comprehensive testing of the TMS solution, including system integration tests and end\-to\-end scenario validations. Log defects, work with developers to resolve issues, and retest fixes. Coordinate and support user acceptance testing (UAT) with business users to confirm the solution meets all requirements and quality standards. * Support go\-live readiness and deployment activities. Develop user training materials and standard operating procedures and conduct training sessions to ensure end\-users can effectively use the new TMS features (Where required) Assist with data migration or cutover tasks as needed for a smooth transition. * Provide post\-implementation support (hyper\-care) after go\-live, troubleshooting any issues that arise in the production environment. Monitor system usage, gather user feedback, and work with the team to address any follow\-up enhancements or process improvements to optimize the solution. **Skills:** * Excellent analytical and problem\-solving capabilities, with the ability to understand complex supply chain processes and identify improvements. Proficient in business process modelling and documentation, with keen attention to detail. * Proficient in creating high\-quality documentation (business requirements, functional specs, process flow diagrams). * common BA tools/techniques (e.g. process mapping, UML, user story creation) and comfortable using collaboration tools. * Familiarity with both Agile and Waterfall delivery methodologies. * Capable of adapting approach to the projects needs (e.g. producing detailed Business Requirement Specs for a Waterfall approach). * Experience in coordinating testing cycles and using issue\-tracking systems is also important. **Qualifications:** * Matric and a bachelors degree in information systems, Computer Science, Logistics/Supply Chain, or a related field. * A solid understanding of supply chain and distribution operations. * Experience working in an FMCG/Distribution environment or with logistics processes (transportation, warehousing, fleet management) will help the candidate quickly contextually grasp CCBAs needs. * Proven experience with Transport Management Systems implementations is essential. Prior involvement in projects related to fleet routing, logistics planning, or yard management is highly valued. * 8\+ yearsof experience in business analysis or a related role, including substantial experience on large\-scale IT implementation projects. (Experience serving in a dual BA/Tester capacity would be a plus.) * Hands\-on experience with Microsoft Dynamics 365 F\&O (Finance \& Operations) or similar ERP systems, especially the TMS or supply chain modules. Familiarity with transportation planning software such as Roadnet, Route Builder, or other routing/dispatch solutions is highly desirable.