Intercom
Senior Product Engineer, AI Platform
Berlin, Germanyunknown
Skills
Strong software engineering experience with focus on AI/ML platforms and infrastructureExperience building and scaling production AI systems and machine learning platformsProficiency in modern programming languages and frameworks used in AI developmentTrack record of shipping customer-facing AI products or platform featuresExperience with large language models, AI agents, or conversational AI systemsStrong understanding of software architecture and system design for scalable platformsAbility to work cross-functionally with product, design, and data science teamsSenior-level experience with demonstrated technical leadership capabilities
About the role
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides
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