National University Health System
Senior Service Team Leader, Group Contact Centre
Not specifiedunknown
Skills
Good interpersonal and communication skillsCustomer centric and service orientedCompetent in using computer software and applicationsAble to multi-task and work under a stressful environmentStrong communication skills in English and Mother TongueAble to read and write fluently in English
About the role
Senior Service Team Leader, Group Contact Centre Job ID: 9454 Job Function: Ancillary Institution: National University Health System Senior Service Team Leader, Group Contact Centre As part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: Job Responsibilities: - Monitor performance real-time and manage resources / deploy manpower - Prepare statistics and reports - Share and broadcast updates to the team - Execute new workflows, improvement initiatives and changes - Supervise Customer Service Associate's (CSAs) performance by performing regular call / email audits and conducting regular performance reviews - Conduct periodical training for CSAs if required - Handle feedbacks from internal and external parties by conducting investigation and service recovery Job Requirements: - Diploma in any disci
Applying with JobFu tracks this in your pipeline automatically.
Free AI résumé tailoring, interview prep, and matches across 40+ countries.