Team Lead, Community Defense

Team Lead, Community Defense About the Team The Community Defense team improves the quality of DoorDash operations through the adjudication of background checks, inbound appeals and support inquiries, and screening-related functions. On-demand food delivery has many advantages; however, there are extremely challenging logistics to ensure DoorDash is delivering the best service to the Customers, Dashers, and Merchants. Community Defense presents a united front to protect the experience of Customers, Merchants, and Dashers while solving these logistical challenges. This team’s work helps in maintaining and building internal and external relationships while protecting DoorDash’s brand. We work with our stakeholders to solve and mitigate escalations, monitor day-to-day quality, improve response times, and drive tool usage and efficiencies. This position is a tremendous opportunity to join a fast-growing team that is hyper-focused on improving the quality of DoorDash’s operations. About the