CrossFit
Customer Support Representative
RemoteremoteUSD 25–27
Skills
Keen attention to detail with strong organizational skills and proficiency in Google Workspace and Microsoft OfficeA comprehensive understanding of the CrossFit Games season and related Sport events.Operational knowledge of affiliate operation, Open/competition participation within affiliates, and related activities.
About the role
Customer Support Representative Remote Sport / Full-Time / Remote CrossFit is looking to hire a Customer Service Representative to deliver world-class customer service for CrossFit. You will field support inquiries directed to [email protected], update macro’s, write FAQ articles, manage the SPORT Zendesk/Intercom/Salesforce inbox for efficiency, and keep the help center up-to-date. This role will work closely with the Athlete Support Manager and Competition Team in addition to Sport Operations. This is a one year temporary role with full benefits. RESPONSIBILITIES: ● Provide concierge-style service to the CrossFit community cultivating lifetime loyalty to the brand by fielding inquiry emails. Resolve (or escalates) customer inquiries, complaints, and feedback quickly and efficiently. ● Serve as the conduit from the CrossFit Games to the public and participants (athletes) who have questions or need information ● Lead the seasonal hires during the Open and other high-volume times of yea
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