Senior Analyst Trading Solutions

The Senior Analyst – Trading Solutions will oversee IT operations and delivery activities supporting the trading business. The role is responsible for ensuring stable, high-quality trading system performance, effective service management, and timely delivery of system enhancements aligned with business objectives. The position acts as a key interface between trading, operations, IT and external vendors, with a strong focus on service quality, system reliability and continuous improvement. Key Accountabilities Service Management & Operations • Oversee IT service management activities, including monitoring and management of tickets and service requests. • Analyse service performance, identify improvement areas and report service quality metrics to business and IT stakeholders. • Conduct service quality assurance and proactively monitor system performance issues. Vendor & Delivery Management • Manage external system integrators and service providers to ensure timely, high-quality delivery of contracted services. • Coordinate vendor activities across development, support and release cycles. Trading Systems Expertise • Maintain strong working knowledge of the Endur trading platform, including: • System architecture • Core front, middle and back-office modules • Endur data model • Support trading system configuration, enhancement and issue resolution across the trade lifecycle. Business Engagement & Solution Delivery • Work closely with business stakeholders to understand requirements, clarify problem statements and deliver effective solutions. • Assess change requests and define system solutions aligned with business objectives. • Translate business needs into functional specifications and support delivery through to implementation. Infrastructure & Environment Coordination • Coordinate with infrastructure teams on all technical environment activities, including: • Production patch deployments • Test environment setup and refresh • Server maintenance and system availability Testing & Change Control • Design, plan and manage User Acceptance Testing (UAT) in close collaboration with business users and IT stakeholders. • Ensure changes are tested, documented and implemented in line with agreed standards and timelines. Trading Business Knowledge • Demonstrate strong understanding of the energy trading value chain, ideally across crude oil and refined products, from front office through to back office. Generic Accountabilities Supervision • Plan, supervise and coordinate activities within the assigned area to meet functional objectives. • Support the onboarding and development of new team members to ensure effective contribution to department goals. Policies, Systems & Processes • Implement approved policies, processes and systems to support consistent and efficient execution of departmental activities. Performance Management • Contribute to the achievement of departmental performance objectives through effective delivery and service management. Innovation & Continuous Improvement • Design and implement tools and techniques to improve process quality, efficiency and system performance. • Identify opportunities to enhance internal processes and align with best practices and industry standards. Reporting • Provide input into regular progress and performance reports for management, highlighting key risks, issues and improvements.