Technical Product Manager

**POSITION OVERVIEW** The Technical Product Manager (TPM) owns the full product lifecycle of ZAVTEK's RTPM platform. This is a hybrid role sitting at the intersection of technology, operations, and customer success. The TPM translates field intelligence from technicians, account managers, and managed service customers into a prioritized product roadmap — then works directly with engineering and data partners to execute it. The ideal candidate brings hands\-on experience with IoT or industrial monitoring platforms, a clear understanding of managed services business models, and a working knowledge of critical power equipment including UPS systems, battery strings, PDUs, and static transfer switches. **KEY DETAILS** Reports To: CEO Department: RTPM Location: Hybrid — ZAVTEK Portland Oregon office with periodic customer site visits Employment Type: Full\-Time **CORE RESPONSIBILITIES** Product Strategy \& Roadmap * Define andmaintainthe RTPM product roadmap, balancing near\-term customer needs with long\-term platform scalability. * Establish product vision, success metrics (KPIs), and release milestones in collaboration with leadership. * Conduct competitive analysis of monitoring and managed services platforms;identifydifferentiation opportunities for ZAVTEK. * Translate field feedback from technicians, account managers, and customers into structured product requirements. Platform Development Oversight * Author detailed product requirement documents (PRDs), user stories, and acceptance criteria for engineering teams. * Own backlog grooming and sprint prioritization in collaboration with development leads. * Define API and integration requirements for device\-side data collection (SNMP, Modbus TCP/RTU, REST/JSON) and cloud ingestion pipelines. * Drive theclientdashboard experience — defining data visualizations, alert logic, trend views, and report templates. * Oversee QA and user acceptance testing processes;validatethat released features meet field requirements. Customer \& Stakeholder Engagement * Serve as the internal product authority — the primary liaison between engineering, field operations, sales, and account management. * Partner with account managers to support customer onboarding, platform demonstrations, and ongoing service reviews. * Gather voice\-of\-customer (VOC) data through site visits, customer interviews, and service ticket analysis. * Develop internal and customer\-facing product documentation, training materials, and release notes. Managed Services Alignment * Ensure the RTPM platform supports and enhances ZAVTEK's managed services delivery model — including condition\-based PM dispatch, remote triage, and automated reporting. * Define and refine SLA frameworks and alert escalation logic within the platform. * Work with the operations team toestablishfulfillment workflows triggered by platform\-generated events. **REQUIRED QUALIFICATIONS** * 5\+ years of experience in product management, with at least 2 years in a technical or IoT/industrial monitoring context. * Demonstrated experience managing the full product lifecycle from concept through launch and iteration. * Working knowledge of device communication protocols — particularly SNMP (v2c/v3\), Modbus TCP/RTU, and REST APIs. * Familiarity with cloud platform architecture (AWS, Azure, or GCP) and SaaS delivery models. * Experience with or exposure to managed services environments —understanding ofhow MSPs deliver, bill, and support recurring service contracts. * Knowledge of critical power infrastructure: UPS systems (single\- and three\-phase), battery monitoring, PDUs, or STS units preferred. * Proficiencywith product management tooling (Jira, Confluence,Productboard, or equivalent). * Strong technical writing skills — able to produce clear PRDs, user stories, and specifications independently. * Bachelor's degree in Engineering, Computer Science, Business, ora relatedfieldrequired; MBA or equivalenta plus. **PREFERRED QUALIFICATIONS** * Experience with data analytics or business intelligence tools (Power BI, Grafana, Tableau, or similar) used in operational dashboards. * Background in or exposure to facilities, datacenter, or critical infrastructure industries. * PMP, CSPO, or equivalent product/project management certification. * Familiarity with UPS MIB standards (RFC 1628\) and SNMP trap handling. * Experience supporting sales teams in SaaS ormanaged servicesproduct demonstrations.