Dover Business Services (DBS)
Customer Experience Coordinator I
Cebu City, Philippinesunknown
Skills
Basic knowledge of Microsoft ProgramsBasic knowledge or experience in Salesforce and InContact (CRM)Knowledge in ERP Systems such as AS400, Visual, SyteLine, OracleGood English Communication Skills in oral and written communicationAbove average comprehension skillsNegotiation skillsAttention to detailsKnows how to conduct research
About the role
Customer Experience Coordinator I Cebu City, 07, PH POSITION TITLE: Coordinator, Customer Experience REPORTING TO: Team Lead, Customer Experience LOCATION: Cebu, Philippines Summary Description: The Coordinator, Customer Experience is the front-line point of contact of our customers who needs to get a quote, order some parts and follow up on an order. He/She provides the best support by researching the issue and providing the best solution possible for our customers. He/She will coordinate with other departments to ensure that customer’s issues or problems are being taken care of. He/She should be able to “wow” our customers through timely, efficient and humane responses to our customers. Job Description I. Strategic Management a. Present ideas and solutions to help improve performance, domain processes and company policies. II. People Management a. Participate in Team and Company activities such as townhalls, team huddles and updates. b. Interact with teammates and share inputs in cre
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