Parloa
Senior Enterprise Engagement Manager (f/m/d)
Berlin or Munichunknown
Skills
Customer SuccessConsultingAccount ManagementProject managementStakeholder managementAI and automation knowledgeCommunication skills in German and English
About the role
Overview YOUR MISSION: Join us in reimagining customer experience with Agentic AI. As a Senior Enterprise Engagement Manager (f/m/d) at Parloa, you are a core driver of customer success, value realization, and long-term growth across Parloa’s Enterprise segment. You guide customers from implementation through ongoing adoption, optimization, and expansion with a consultative approach—unlocking long-term business value for each client. This is your opportunity to guide forward-thinking organizations through their AI and CX transformation, reimagining customer interactions through intelligent AI agents. IN THIS ROLE YOU WILL: - Act as the strategic advisor for enterprise clients, building deep, trust-based relationships and credibility across key stakeholders—represent Parloa as a reliable and value-driving partner. - Drive customer outcomes—own success plans, KPIs, and translate data into visible business impact. - Guide expansion opportunities—shape a clear plan for growth within each a
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