Confidential
Senior/Patient Service Associate
Not specifiedunknown
Skills
excellent team player with strong interpersonal and communication skillscustomer-oriented and highly adaptable in a dynamic and fast-paced environmentproficient in Microsoft Office applications
About the role
Senior/Patient Service Associate, Call Centre Job Description: You will provide quality and personalized one-stop information service for the Hospital. This includes handling general enquiries and managing outpatient appointments through phone, email, web chat, as well as other online platforms. Requirements: · GCE ‘N’ Level / GCE ‘O’ Level with at least 1 year of relevant experience or NITEC in Service Skills preferably · Experience in call centre, customer service or healthcare industry will be advantageous · Excellent team player with strong interpersonal and communication skills · Customer-oriented and highly adaptable in a dynamic and fast-paced environment · Proficient in Microsoft Office applications · Able to commit to rotating shifts, including weekends & public holidays
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