Operations Manager

**Abacus is looking to hire a Inventory Control Operations Manager in the Northeast, MD Area.** The Inventory Control Operations Manager is responsible for leading day\-to\-day operations within a high\-volume, fast\-paced fulfillment center. This role ensures safe, efficient, and customer\-focused execution across inbound, outbound, and returns operations while driving productivity, quality, and continuous improvement. The Senior Operations Manager plays a critical role in peak execution, people leadership, and operational scalability. **Essential Duties \& Responsibilities:** * Fulfillment Operations Execution * Lead daily operations across inbound receiving, put\-away, picking, packing, shipping, and returns. * Ensure consistent achievement of service level agreements (SLAs) for same\-day and next\-day order fulfillment. * Monitor real\-time performance and adjust labor and workflows to meet changing demands. * People Leadership * Lead and Develop Operations Managers, Area Managers, Supervisors, and frontline leaders. * Drive strong safety performance and ensure compliance with all workplace safety standards. * Coach leaders on performance management, engagement, and talent development. * Peak \& Labor Management * Execute peak\-season and promotional event plans, including staffing, training, and shift coverage. * Manage labor productivity, attendance, and overtime to meet volume requirements. * Support flex staffing, temporary labor, and cross\-training strategies. * Performance Management \& Continuous Improvement * Own operational KPIs such as units per hour, order accuracy, on\-time ship rate, and cycle time. * Conduct root\-cause analysis for misses and lead corrective action plans. * Drive Lean, Six Sigma, and Kaizen initiatives to improve speed, quality, and cost. * Systems \& Technology * Ensure effective use of WMS, OMS, labor management, and fulfillment technologies. * Partner with IT and engineering teams to resolve system issues and improve throughput. * Support rollout and stabilization of automation and process changes. * Financial \& Cost Control * Manage departmental labor and operating costs within budget. * Identify productivity improvements and cost\-saving opportunities. * Support capital and process improvement business cases. * Cross\-Functional Collaboration * Partner closely with Transportation, Customer Experience, HR, Maintenance, Engineering, and IT teams. * Communicate operational status, risks, and performance updates to site leadership. **Qualifications:** * Education \& Experience * Bachelor’s degree in supply chain, Operations, Business, Engineering, or related field preferred. * 5–8\+ years of progressive operations leadership experience in e\-commerce, fulfillment, or high\-volume distribution. * Experience leading large teams in a multi\-shift environment. * Skills \& Competencies * Strong execution in fast\-paced, high\-change environments. * Data\-driven mindset with strong analytical and problem\-solving skills. * Hands\-on leadership style with the ability to coach and develop teams. * Working knowledge of WMS, labor management systems, and fulfillment KPIs. * Excellent communication and cross\-functional collaboration skills. * Working Conditions * Fulfillment center environment with extended hours and peak\-season demands. * Ability to work nights, weekends, and holidays as required. * Minimal travel expected. * Success Measures * On\-time ship rate and order accuracy * Productivity and labor efficiency * Safety and compliance performance * Peak execution results * Team engagement and retention