Sr. Operations Manager

**Job Description** **Position:** Senior Operations Manager **Company:** Phoenix Business Advisory **Experience:** 8–12 Years (Minimum 5\+ years in Australia visa operations) **About the Role** Phoenix Business Advisory is seeking a highly experienced **Senior Operations Manager** to lead and streamline end\-to\-end operations for **Australia NIV (National Innovation Visa), Work, and Business Visa** processes. The role demands strong domain expertise, operational leadership, compliance knowledge, and cross\-functional coordination to ensure seamless client delivery and high success rates. **Key Responsibilities** **Operations \& Process Management** * Oversee end\-to\-end operations for Australia NIV, Work, and Business Visa cases. * Ensure timely and accurate processing of applications in line with Australian immigration laws and DHA guidelines. * Develop, implement, and continuously improve SOPs for visa processing and documentation. * Monitor case progress, identify bottlenecks, and ensure adherence to defined TATs. **Team Leadership \& Management** * Lead, mentor, and manage operations executives, case managers, and documentation teams. * Allocate workloads, set KPIs, and ensure productivity and quality benchmarks are met. * Conduct regular team reviews, training sessions, and performance evaluations. **Compliance \& Quality Control** * Ensure 100% compliance with Australian immigration regulations and internal audit standards. * Conduct regular quality checks on applications, documentation, and submissions. * Stay updated on policy changes related to Australia NIV, work, and business visas and communicate updates to internal teams. **Stakeholder \& Cross\-Functional Coordination** * Work closely with Sales, Client Servicing, Legal, and Marketing teams to ensure smooth handovers and case execution. * Act as a key point of contact for escalations, complex cases, and high\-value clients. * Coordinate with external consultants, legal advisors, and overseas partners where required. **Reporting \& MIS** * Prepare and present weekly/monthly MIS reports on case status, approvals, rejections, and operational performance. * Track success ratios, team efficiency, and client turnaround times. * Provide insights and recommendations to management for operational improvements. **Client Experience Management** * Ensure a high level of client satisfaction through proactive communication and timely resolution of concerns. * Handle escalations related to delays, documentation issues, or complex visa requirements. * Maintain confidentiality and professionalism in all client interactions. **Required Skills \& Qualifications** * Minimum **8–12 years of experience** in immigration operations, with **strong expertise in Australia NIV, Work, and Business Visas**. * Proven experience in managing large operations teams and high\-volume visa cases. * Strong leadership, people management, and decision\-making skills. * Excellent process\-orientation with strong attention to detail. * Ability to handle pressure, multiple priorities, and tight deadlines. * Proficient in MIS reporting, CRM tools, and documentation management systems. * Excellent communication and stakeholder management skills. Preferred Qualifications * Certification or formal training in Australian immigration law/processes. * Prior experience with business advisory or investment\-linked visa programs. * Exposure to handling UHNI or complex business visa cases. Why Join Phoenix Business Advisory? * Opportunity to lead a critical operations function in a growing global advisory firm. * Work on high\-impact Australia NIV and business migration cases. * Professional growth, leadership exposure, and a performance\-driven culture. Job Type: Full\-time Pay: ₹1,000,000\.00 \- ₹1,500,000\.00 per year Application Question(s): * Total years of experience in immigration industry for Australia Visa? * Current location? * How well will you rate yourself in Gujarati Language? (Out of 5\) * Last drawn salary? * Expected salary? (Monthly) * Reason for switch? * How soon can you join? (in Days) * Are you open for 6 days work from office job? Work Location: In person