CrossFit
Technical Support Engineer
Remoteremote
Skills
Strong knowledge of MacOS and Windows devices in a corporate environmentExcellent problem-solving skills with the ability to diagnose and troubleshoot technical issues
About the role
Technical Support Engineer Remote IT / Full-Time / Remote CrossFit is looking to hire a dedicated Technical Support Engineer to join our dynamic IT Operations team. The successful candidate will serve as the front-line support, playing a critical role in addressing and resolving technical queries from our user base. Besides, you will be instrumental in creating, maintaining, and enhancing process documentation. Collaboration with other members of the IT Operations team is essential, ensuring that our IT infrastructure runs smoothly and our internal clients receive top-notch support. RESPONSIBILITIES: ● Support Desk Management: ○ Diagnose and troubleshoot technical issues, including software, hardware, network, and other IT-related challenges. ○ Respond to support tickets, emails, and phone calls in a timely and professional manner. ○ Ensure all support incidents are logged and tracked to resolution in the support desk system. ● Process Documentation: ○ Develop, write, and maintain stan
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