Desktop Support Technician - DSTECH 26-00803

**Job Title: Desktop Support Technician** ----------------------------------------- **Location:** Celebration, FL **Contract Duration:** 5 months (with possibility of extension) **Work Type:** On\-site \| Travel required (25%–40%) ### **Position Overview** We are seeking a skilled **Desktop Support Technician** to provide hands\-on technical support for end users and IT infrastructure. This role focuses on workstation support, troubleshooting, deployment of IT resources, and customer\-facing technical assistance in a dynamic, service\-oriented environment. ### **Responsibilities** * Provide end\-user computer support, including installation, configuration, troubleshooting, upgrades, patches, and advanced technical assistance * Monitor, manage, and resolve assigned service desk tickets while documenting work performed and solutions * Install, configure, and troubleshoot audio\-visual and video conferencing equipment * Perform basic network and telephony support * Provide on\-site assistance to support remote troubleshooting efforts by other technical teams * Travel to multiple locations to deploy equipment and resolve IT\-related issues * Configure and deploy desktops, laptops, printers, mobile devices, and related peripherals * Troubleshoot and perform minor repairs on hardware, software, and peripheral equipment using standard procedures * Assist with annual IT inventory audits and equipment surplus processes * Install, configure, and update software applications * Participate in team projects, meetings, and assigned initiatives * Follow and enforce departmental policies, procedures, and documentation standards * Maintain accurate documentation of technical solutions and resolutions * Perform other related duties as assigned ### **Physical Requirements** * Ability to lift up to 50 pounds * Ability to climb ladders, squat, stoop, crawl, bend, and work in various weather conditions ### **Education \& Experience Requirements** Candidates must meet **one** of the following qualifications: * High School diploma or equivalent **plus** at least 1 year of experience installing, maintaining, and supporting workstation hardware **OR** * 1 year of experience providing customer service and technical support using Microsoft Office 365 and Windows 10 or newer **OR** * Technical certifications (e.g., CompTIA A\+, Network\+) may substitute for up to 6 months of experience **OR** * Associate Degree from an accredited institution with at least 25% of coursework completed in Information Technology or a related field **Minimum Experience Required:** * At least 1 year of hands\-on desktop or workstation support experience ### **Knowledge, Skills, and Abilities (KSAs)** * **Initiative:** Ability to manage workload independently, prioritize tasks, and meet deadlines with minimal supervision * **Communication:** Clear verbal and written communication skills across technical and non\-technical audiences * **Customer Service:** Strong client\-focused approach with the ability to assess needs and resolve issues effectively * **Decision Making:** Sound judgment and analytical skills to make informed technical decisions * **Flexibility:** Adaptability to changing priorities, processes, and environments * **Interpersonal Skills:** Professional, courteous, and collaborative demeanor * **Leadership:** Ability to motivate and guide others while contributing as a team member * **Problem Solving:** Strong troubleshooting and critical\-thinking capabilities * **Teamwork:** Ability to collaborate and support team objectives * **Quality Assurance:** Understanding of quality assurance practices and ability to apply them consistently For more details reach at vgill@navitassols.com or Call / Text at 516\-862\-1203\. About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest\-growing healthcare staffing firms in the US providing Medical, Clinical and Non\-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.