Medical Administrator

**Please apply for this position via email to: elaine.moran @nhs.scot and provide an up to date C.V and covering letter.** Overview: We are seeking a dedicated Medical Administrator to join our friendly team. The ideal candidates will play a key role in ensuring the smooth running of the practice. Experience is preferred but is not essential. Hours: Monday 8am \- 4pm Tuesday 10am \- 6pm Wednesday 8am \- 4pm Thursday 8am \- 4pm Friday 10am \- 6pm **Candidate must be fully flexible and able to swap shifts/provide cover in times of staff shortages.** **Main Purpose of Role** · To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other members of the primary healthcare team. · To ensure enquiries are promptly, efficiently and courteously handled · To provide an efficient administration service to all stakeholders **General** · To work within the guidelines and policies of the practice · To ensure Health \& Safety policies are adhered to and to report any Health \& Safety concerns to Practice Manager or GP Partner · To be conversant with the practice fire regulations · To work closely with the wider practice team to ensure the smooth running of the practice, reporting any problems encountered to the appropriate person · To participate in induction and training where appropriate · To attend practice meetings (which may fall outside core working hours) as requested by the Practice Manager or GP Partners. **Principal Duties** · Welcome patients and visitors to the building and respond to queries · Ensure patients are arrived on the clinical system · Book appointments with appropriate clinician, recording relevant information in the medical record as appropriate · Undertake triage of appointment requests to ensure urgent requests are dealt with appropriately · Answer incoming telephone calls and respond to queries efficiently · Act as an information point, directing patients to other services as appropriate · Check and accept paperwork from prospective patients, ensuring ID requirements are fulfilled · Undertake all duties in line with data protection policies · Register temporary patients on the clinical system · Advise patients of relevant charges for private services and accept payments accordingly · Ensure the reception and waiting areas are kept neat and tidy · Open and distribute incoming mail and emails to clinical mailbox · New patient registrations, processing \& registration of new patients onto clinical system **Repeat Prescribing** · Answer the dedicated repeat prescription phone line and deal with prescription requests and queries appropriately. · Investigate and respond to prescription queries from patients and pharmacies · Log all prescriptions being sent to local pharmacies in line with practice policy **Start and End of Day Procedures** · Open up premises at start of day – deactivate alarm, turn on lights, computers, open phone lines at 8am · Secure premises at end of day – ensure building is completely secured, internal lights off and alarm system armed prior to exit **Any Other Relevant Duties** The post holder will undertake any other delegated duties considered appropriate to the post The post holder is responsible to Practice Manager, Assistant Practice Manager and GP Partners **Qualifications** * Proven office experience in a medical or administrative setting * Strong administrative skills with attention to detail * Excellent organizational and time management abilities * Proficient in using office software and medical management systems * Ability to maintain confidentiality and handle sensitive information * Strong communication and interpersonal skills to interact with patients and staff Job Type: Full\-time Pay: £13\.04 per hour Benefits: * Company pension Work Location: In person