Customer Success Manager

**About Ascendion** Ascendion is a full\-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000\+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next. Ascendion \| Engineering to elevate life We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us: * Build the coolest tech for world’s leading brands * Solve complex problems – and learn new skills * Experience the power of transforming digital engineering for Fortune 500 clients * Master your craft with leading training programs and hands\-on experience **Experience a community of change makers!** Join a culture of high\-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion. **About the Role:** **Job Title: Customer Success Manager** **Key Responsibilities:** * Own end\-to\-end customer success by deeply understanding client goals, value drivers, and technical environments. * Translate business outcomes into clear functional and technical requirements for GenAI solutions. * Serve as the primary strategic and technical point of contact, driving adoption and long\-term value. * Manage customer feedback loops to identify trends and influence product and roadmap improvements. * Analyze usage metrics, model performance, latency, and costs to guide data\-driven optimization. * Support backlog refinement, sprint planning, and release coordination to ensure customer needs are met. * Lead full SDLC engagement across planning, design, development, testing, deployment, and maintenance. * Gather and document requirements, converting business needs into technical specs and user stories. * Collaborate cross\-functionally to manage risks, dependencies, and remove delivery blockers. * Recommend technical trade\-offs to ensure scalability, security, reliability, and cost\-efficient GenAI implementations. **Minimum Qualifications:** * Bachelor’s degree in Computer Science, Engineering, or a related technical field. * 5\+ years of experience in customer success, solutions engineering, or technical program management. * Strong understanding of GenAI, LLMs, prompt engineering, and model evaluation fundamentals. * Hands\-on experience working across the software development lifecycle (SDLC). * Proficiency with cloud platforms (Azure, AWS, or GCP) and modern DevOps practices. * Ability to translate business needs into clear technical requirements and documentation. * Excellent communication, stakeholder management, and cross\-functional collaboration skills. * Strong analytical skills with the ability to assess performance, reliability, and cost trade\-offs. **Desired Qualifications:** * Master’s degree in Computer Science, Engineering, or a related technical discipline. * Experience deploying or integrating GenAI solutions in enterprise environments. * Strong understanding of cloud\-native architectures, microservices, and scalable AI systems. * Hands\-on experience with data pipelines, vector databases, or model fine\-tuning. * Proven ability to influence product direction through customer insights and technical expertise. **Location:** Plano TX OR Remote **Salary Range:** The salary for this position is between $120,000 – $140,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for commissions in accordance with the terms of the Company’s plan. Commissions for this position are estimated to be based on individual performance. Additionally, this role is also eligible for bonus based on achievement of mutually agreed KRAs. **Benefits** : The Company offers the following benefits for this position, subject to applicable eligibility requirements: \[medical insurance] \[dental insurance] \[vision insurance] \[401(k) retirement plan] \[long\-term disability insurance] \[short\-term disability insurance] \[personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] \[12\-15 days of paid vacation time] \[6\-8 weeks of paid parental leave after a year of service] \[9 paid holidays and 2 floating holidays per calendar year] \[Ascendion Learning Management System] \[Tuition Reimbursement Program] **Want to change the world? Let us know.** Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk! #### **Preferred Skills** SDLC * Customer Success #### **Job details** ###### **Job ID** 331546 ###### **Job Requirements** Customer Success Manager ###### **Location** Plano, Texas, US ###### **Recruiter** Funny ###### **Email** funny.chavda@ascendion.com #### **About Ascendion** ###### **Ascendion is a full\-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees.** Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000\+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.