Operations Manager

**Overview** Rituel de Fille is an independent cosmetics company that manufactures most of its products in\-house in small batches. We currently offer our products through ecommerce and wholesale distribution, and manage fulfillment from our own facility. We are looking for a full\-time Operations Manager to oversee our manufacturing, sourcing, warehousing, shipping, and customer service, while ensuring our facilities are running smoothly. This is a hands\-on leadership role. You’ll own the systems and processes that keep us accurate, efficient, and on time; mentor small teams; protect our margins; and help us build toward a more scalable, more effective future. The right candidate for this position will be extremely organized, a great communicator, a fast learner, and a self\-driven problem solver. You will be skilled at managing and motivating people while effectively communicating up to keep management informed. You will skillfully maintain great working relationships while ensuring that firm deadlines are met and shifting priorities are accounted for. Though the structure may change over time, initially the Operations Manager will have three direct reports: * Manufacturing Manager (manages 2\-4 reports) * Customer Service/Purchasing Manager (works with an array of contractors) * Warehouse Specialist (occasionally 1\-3 temp/seasonal reports) The Operations Manager will oversee facility, manufacturing, warehousing, customer service and shipping operations to ensure all teams are aligned and working harmoniously to achieve broader company goals. **Responsibilities:** * **Overseeing our sourcing, manufacturing, warehousing, shipping and customer service processes.** Managing the stakeholders in each department, monitoring and maintaining the flow from raw materials \> inventory \> purchase/inventory order \> shipment \> delivery, coordinating AP and overseeing AR, and addressing any interruptions in that process. * **Owning our MRP system processes and implementation**; maintaining data integrity; creating work orders; ensuring data accuracy and consistency across software platforms; forecasting based on priorities and depletion. * **Ensuring careful, precise tracking of inventory of raw materials**, including packaging, finished goods, retail displays, marketing collateral and shipping supplies; overseeing output and depletion; developing and improving processes; projections; maintaining stock levels and ensuring POs are placed accurately and on time; evaluating new vendors; accurate inventory reporting for accounting. * **Working with direct reports and teams to oversee, develop, document, refine and enforce internal processes**; proactively working to create and improve SOPs to increase efficiency and efficacy. Working with managers and stakeholders to ensure that issues are found and fixed. * **Carefully tracking deadlines and launches**, with ongoing attention to changes. Overseeing manufacturing and shipping teams to ensure needs are properly prioritized and deadlines are appropriately scoped and met. * **Ensuring staff, contractors and temp/seasonal workers are allocated appropriately** depending on current priorities. Delegating tasks and responsibilities, and facilitating training where needed. Managing digital time card software, payroll validation. * **Overseeing and contributing to the meticulous maintenance of both digital and physical documentation**, including: raw material and batch records, retains, compliance information, vendor setup, and product data. Managing data and information requests as needed. * **Coordinating import/export and domestic shipping**; small parcel and freight; sourcing and managing service providers; ensuring deadlines are met; sourcing and evaluating providers; managing carrier contracts; managing logistics, customs/duties, bonds.such as shipping/export paperwork * **Human resources compliance and oversight**. Facilitating a supportive, respectful work environment; local, state and federal compliance requirements; guidance, mentorship, documentation, incident reporting, and corrective action where needed; reporting any issues to management if necessary; hiring for relevant staff. * **Facility management for a small industrial space**. GMP best practices; safety supplies and maintenance; source and communicate with contractors and service providers; space efficiency optimization; waste management and specialty disposal; facility and equipment troubleshooting and problem solving. * **Working with relevant team members on various special project**s, such as onboarding for new software to improve operations. * **Ensuring information is shared with relevant stakeholders**, including our Ecommerce Manager (eg. product inventory), Social Media Manager (eg. inquiries), and Financial Controller (eg. AR, AP, inventory reporting). **Some of the tools you will work with:** * **Commerce and Sales Channels:** Shopify Plus, Amazon FBA, Shop App, TikTok Shop, Instagram/Facebook Shop * **Manufacturing and Inventory:** Katana (MRP), The Good Face Project (formula records, compliance) * **Shipping and EDI:** ShipStation, Lingo/EZcom (EDI) * **Finance:** QuickBooks Online, Bill.com, Numeral (sales tax/VAT) * **Customer Service:** Gorgias, Okendo * **HR and Workplace:** Rippling, Google Workspace **Experience Needed:** * **Cosmetics manufacturing**; experience with color cosmetics is a huge plus. * **Warehousing, fulfillment and export of consumer packaged goods**; cosmetics, personal care, supplements and/or food strongly preferred. Ecommerce\-related experience is a huge plus. * **Purchasing, logistics and importing of materials and/or finished goods**; understanding of processes and requirements. **Skills Required:** * **Developing and refining effective processes**, creating SOPs, and ensuring consistent adoption * **Extreme organization**, with exceptional attention to detail * **Making judgment calls**, keeping an eye to fine details while maintaining focus on bigger\-picture priorities * **Extraordinary communication and management skills**; highly skilled at giving direction and closely following procedures * **Must be able to work independently and proactively find solutions** while keeping owners clearly informed * **Great at scoping and coordinating projects, and motivating team members** * **Able to work at a fast pace, and ensure the productivity of others** * **Ability to communicate realistic and achievable timelines, goals, targets** * **Relentless problem\-solving**. Mechanical inclination with the ability to fix things confidently is essential * **Interest in learning and retaining relevant product knowledge**. We absolutely don’t require a passion for using makeup, but it will be extremely important to proactively develop (at least academic/factual) familiarity with our products, formulation, relevant regulatory requirements, etc. Rituel de Fille is an equal opportunity employer. We’re committed to a respectful, inclusive workplace and welcome applicants of every background. Pay: $85,000\.00 \- $95,000\.00 per year Benefits: * Employee discount * Paid time off Experience: * Cosmetics Manufacturing: 5 years (Preferred) Ability to Commute: * Los Angeles, CA 90011 (Required) Work Location: In person