Operations Manager

**Operations Manager** **Location:** Phoenix Metropolitan Area, AZ \| **Job Type:** Full\-Time **About the Role** We are seeking an experienced Operations Manager to serve as the operational backbone of our Phoenix Metropolitan Area office — a hybrid role that combines full\-service commercial property management with office administration. This role reports directly to the Asset Manager and requires a seasoned professional who can independently manage day\-to\-day property operations, tenant relationships, budgets, and the in\-house maintenance team for a small to medium\-sized commercial portfolio, while also keeping the office itself running smoothly. Given the complexity and scope of the assets involved, this position is not suited for entry\-level candidates — we're looking for someone who has already built a strong foundation in commercial property management and is ready to take ownership of a portfolio with minimal oversight. In addition to portfolio management, the Operations Manager oversees front\-desk and administrative functions, keeps communication flowing across the team, and ensures the office runs efficiently alongside the physical portfolio. Leasing is handled by a separate division; the Operations Manager will collaborate with the leasing team as needed but will not hold direct leasing responsibilities. **Key Responsibilities** ***Property Management*** * Coordinate and oversee full\-service management for a portfolio of commercial properties (office, retail, restaurant, industrial, or mixed\-use), reporting directly to the Asset Manager * Serve as a responsible party for tenants, addressing concerns, lease questions, and service requests in a timely, professional manner * Implement property operating budgets, including forecasting and variance analysis * Coordinate with Asset Manager and team CAM reconciliations and CAM stops, ensuring accurate calculation, billing, and tenant communication * Coordinate and supervise the in\-house maintenance team, prioritizing work orders and ensuring properties are well\-maintained and code\-compliant * Oversee third\-party vendors and contractors for services outside the scope of the in\-house maintenance team * Conduct or coordinate with staff regular property inspections to identify and address maintenance, safety, and curb\-appeal issues * Prepare and present monthly/quarterly accounts receivable and operational reports to the Asset Manager and ownership * Collaborate with the leasing division on tenant retention, lease renewals, and space needs, without holding direct leasing responsibilities * Coordinate with Asset Manager and team for capital improvement projects from planning through completion * Ensure compliance with local, state, and federal regulations, including safety and risk management standards * Respond to and resolve emergency situations affecting the property portfolio ***Office Administration*** * Oversee daily office operations to ensure a seamless workflow and a welcoming environment for staff and visitors * Oversee front desk responsibilities including greeting visitors, answering multi\-line phone systems, and directing calls with professional phone etiquette * Handle data entry tasks with accuracy using spreadsheets, word processing, and other Microsoft Office applications * Support bookkeeping activities using Rent Manager or similar software for office\-related invoicing, expense tracking, and financial record keeping * Oversee and coordinate with clerical duties such as proofreading documents, managing correspondence, and organizing files to uphold high standards of accuracy and professionalism **Qualifications** * **Minimum 3\+ years of experience** in commercial property management required; candidates should have hands\-on experience managing a portfolio of comparable size and complexity * Strong working knowledge of commercial lease structures (NNN, modified gross, gross); exposure to ground lease or GSA lease administration is a plus but not required * Demonstrated experience coordinating in\-house maintenance staff, as well as managing vendor relationships, contracts, and capital projects * High attention to detail and strong organizational skills to manage overlapping lease types, renewal timelines, and compliance requirements * Proven experience in administrative roles, with strong multitasking abilities and effective time management to prioritize competing tasks * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software (Rent Manager) * Technical proficiency with computer literacy, including accurate data entry and familiarity with productivity software * Experience using Rent Manager or similar accounting software for office\-related financial tasks is preferred * Knowledge of multi\-line phone systems, office procedures, clerical practices, and general office etiquette * Excellent communication, negotiation, and problem\-solving skills; bilingual capabilities are highly desirable * Valid Arizona driver's license and reliable transportation for property visits across the Phoenix Metro area ***Preferred (Not Required)*** * Strong working knowledge of CAM reconciliations, CAM stops, and financial reporting * Experience with mixed\-use or multi\-asset\-type commercial portfolios, government contracting, federal leasing, or long\-term ground lease structures **What We Offer** * Highly competitive salary commensurate with experience * Benefits package — health/dental/vision, PTO, 401k Matching * Professional Development Assistance and opportunity to manage a growing, dynamic portfolio with autonomy and support an established multi\-generational family business. *To apply, please submit your resume along with a brief summary of your commercial property management and office administration experience, including the size and type of portfolios you've managed.* Pay: $65,000\.00 \- $85,000\.00 per year Application Question(s): * Will you be able to provide three (3\) references and employment verification letter(s) from your past employer(s)? If self\-employed, reference from three (3\) contractors. Ability to Commute: * Phoenix, AZ 85018 (Required) Work Location: In person