Senior Manager, Workforce Strategy - RTA and Innovation

Senior Manager, Workforce Strategy - RTA and Innovation About the Team The Workforce Management team’s primary focus is to ensure we have the right people at the right time to get our customers connected to a live agent as quickly and reliably as possible. The team brings a people-first mindset paired with strategy and operations to achieve their goals. They move quickly, leverage first principles thinking, and focus on problem solving to ensure a seamless execution. Our team manages the workforce capacity planning, scheduling, and real-time operations for DoorDash's large and growing global network of in-house and BPO support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible…at scale. About the Role As the Senior Manager of RTA & Innovation, you will sit at the intersection of execution and strategy—owning day-to-day SLA delivery while shaping the future of Workforce Management. You’ll bring structure and discipline to intraday an