Business Analyst

**Business Analyst** **Major Financial Services Company** **Hybrid (Any of these locations will work: New York, NY; Boston, MA; or Springfield, MA)** **Duties:** Formulate and define business and/or systems scope and objectives based on both user needs and a good understanding of applicable industry requirements. Devise or modify procedures to solve complex problems considering business and/or system limitations, operating time, and form of desired results. Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements. Guide and advise less\-experienced Business Analysts. Competent to work at the highest technical level of most phases of business and/or systems analysis while considering the business implications of the application of technology to the current and future business environment. * Lead business analysis for complex Worksite initiatives, ensuring analysis aligns to business objectives, customer outcomes, and implementation priorities. * Facilitate requirements elicitation, analysis, validation, prioritization, and traceability across assigned initiatives. * Translate business needs into clear business requirements, user stories, acceptance criteria, process impacts, business rules, and supporting analysis artifacts. * Evaluate options, risks, dependencies, assumptions, tradeoffs, and impacts across people, process, technology, data, reporting, controls, and customer experience. * Perform and document current\-state and future\-state process analysis, including roles, responsibilities, systems, handoffs, pain points, risks, and controls. * Facilitate development of future\-state operating models, business processes, service interactions, and implementation approaches. * Lead or contribute to customer journeys, personas, service blueprints, value stream views, and customer experience maps for producers, plan administrators, and employees. * Assess business readiness impacts across procedures, training, communications, reporting, systems, data, controls, and operational processes. * Partner with business, operations, technology, product, compliance, project, and change partners to resolve ambiguity, drive alignment, and support successful execution. * Partner with onshore and offshore business analysis resources to coordinate analysis activities, provide knowledge transfer, review artifacts, ensure quality deliverables, and drive project objectives. * Use business data, operational metrics, customer insights, and stakeholder feedback to support recommendations and define or contribute to success measures. * Evaluate opportunities to leverage AI, automation, digital capabilities, and process improvement to increase efficiency, accuracy, service quality, and customer experience. **Skills:** * Bachelor's degree or equivalent experience. * 8\+ years of experience in business analysis, business consulting, operations, product, project delivery, or a related discipline. * 3\+ years of experience supporting or leading cross\-functional initiatives involving business, technology, operations, compliance, product, or delivery stakeholders. * Experience performing current\-state and future\-state analysis, requirements definition, process mapping, stakeholder facilitation, and business impact assessment. * Demonstrated ability to independently lead complex analysis work with minimal direction while influencing stakeholders across functions. **Education:** * Bachelor's degree or equivalent experience.