Operations Manager

#### **OPERATIONS MANAGER** People • Systems • Execution On Duty Health \| Remote On Duty Health supports first responders through on\-site wellness exams and clinical services. We’re growing quickly and looking for an Operations Manager who blends people leadership, systems thinking, and hands\-on execution. This role is ideal for someone who enjoys leading a team and staying close enough to the work to keep systems running smoothly. #### **WHAT YOU’LL DO** Own the master schedule for departments, ensuring staffing, equipment, and travel align #### **Lead and support a small operations team, including:** #### **Operations Specialists** #### **Equipment \& Travel Specialist** #### **Execute and oversee day\-to\-day HR administrative tasks, including:** #### **Onboarding and offboarding coordination** #### **HR documentation and recordkeeping** #### **Policy and process administration** Partner with leadership and clinical management to support performance management and employee relations Identify gaps, fix broken processes, and continuously improve how work gets done #### **WHAT WE CARE ABOUT** Proven success managing people with strong retention and engagement Comfort owning both strategy and execution High critical\-thinking ability around systems and workflows Calm, thoughtful leadership in complex or fast\-moving environments Willingness to roll up sleeves when needed No specific degree required. We care far more about fit, experience, and how you lead people. #### **WHY THIS ROLE MATTERS** #### **This role directly impacts:** #### **Team morale and sustainability** Operational reliability for departments and clinical teams The organization’s ability to scale without chaos #### **WHO SHOULD NOT APPLY** #### **This role will not be a good fit if:** You prefer highly structured environments with narrow, clearly defined responsibilities You are uncomfortable balancing leadership with hands\-on execution You avoid difficult conversations or people management challenges You prefer focusing on projects rather than owning ongoing operational outcomes You struggle with ambiguity or need constant direction to move work forward You are not interested in improving systems or questioning how things are done today You view HR administration as “below” a leadership role This role requires judgment, ownership, and the ability to think critically while staying close to the day\-to\-day work. If you’re looking for a role with minimal execution or limited people responsibility, this likely isn’t the right fit. If you’re someone who builds strong teams and practical systems—and isn’t afraid of hands\-on work—we’d love to talk. #### **About On Duty Health** On Duty Health is a mobile Occupational Medicine company providing on‑location health and fitness assessments for firefighters, law enforcement, and corporate wellness events. Our team specializes in first responder health, led in part by our COO, a retired fire chief with 28 years of service. Our providers—physicians, PAs, NPs, ultrasound techs, exercise physiologists, and phlebotomists—are trained in the unique health concerns of the fire service, including cancer risk, behavioral health, and sleep disruption. We are a female‑ and firefighter‑owned, physician‑led company focused on exceptional care and convenience. We bring annual assessments directly to your department and partner with you to support long‑term health outcomes. At On Duty Health, we respect the call—you stay on duty while we keep your team fit for service. Firefighter Owned. Physician Led. Research Driven.