Customer Success expert

Every is a compound startup that is building everything a startup needs to run its back office in one place, including Banking, Bill Payments, Corporate Cards, HR, Payroll, Benefits, Accounting, and Taxes. We are a Series A stage company that has raised $30 million in funding. We are looking for a hybrid Customer Success expert to join our team. This role combines technical account management and product management responsibilities. In this position, you will play a pivotal role in ensuring customer success while driving continuous product improvements and automation. What You’ll Be Doing: Customer Success (75% initially): - Act as the primary technical point of contact for an assigned portfolio of customers. - Oversee the onboarding process, ensuring seamless implementation and adoption of our back-office solutions. - Provide expert-level technical support, troubleshooting, and issue resolution for existing customers. - Develop a deep understanding of customer needs, challenges, and d