Panoptyc
Hardware Support Engineer
Remoteremote
Skills
POSIX/Linux systems administrationfirmware management and updates for embedded devices or IoT hardwarenetwork troubleshooting skills including TCP/IP, routing, VPNs, and firewall configurationcommand-line proficiency with bash/shell scripting for automationremote device management and monitoring toolsknowledge of POS integration and transaction data handlingembedded Linux systems and ARM-based hardwarestrong analytical and problem-solving skills for remote troubleshootingexcellent documentation and communication skillsadministration of applications running on AWS (EC2, S3, IoT, ECS, Fargate, Cloudwatch etc..)writing and maintaining Python scripts or applicationsunderstanding of IP camera systems and video streaming protocols (RTSP, ONVIF)configuration management tools (Ansible, Docker, IoT/Greengrass, K8s)knowledge of video analytics or retail technology systemsdatabase systems for device logging and monitoringcertification in Linux administration (RHCE, LPIC) or network managementprevious experience in retail, security, or IoT device management
About the role
About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security. About the Role We are seeking a skilled Hardware Support Engineer to support and expand our growing fleet of field devices including security cameras, camera relays, and POS transaction relays. This role is critical to ensuring reliable operation of our distributed hardware infrastructure and supporting new installations across multiple locations. Core ResponsibilitiesField Device ManagementMonitor, maintain, and troubleshoot a large fleet of cameras, camera relays, video displays and POS transaction relay devices Perform remote firmware updates and configuration changes across di
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