Practice Manager

**Practice Manager** **Location:** Johns Creek, GA **Schedule:** Salary Full\-time, On\-site **Compensation:** Competitive salary \+ benefits **Perks:** Excellent benefits and supportive culture **About OrthoAtlanta** Become part of OrthoAtlanta, the largest independent physician\-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact. The **Practice Manager** is responsible for the general supervision of staff and the daily operations of the clinic. This role ensures alignment with the organization’s Mission, Vision, and Values while driving a positive patient experience and delivering high\-quality care. **Description:** * Provide day\-to\-day supervision of practice staff, including recruitment, employee engagement, performance management, timekeeping, and conducting daily huddles and regular staff meetings. * Review and approve employee timesheets and PTO requests. * Conduct timely performance reviews, including introductory and annual evaluations, offering constructive feedback to support employee development. * Monitor patient satisfaction survey results and implement process improvements in collaboration with the Area Operations Manager. * Identify and suggest operational improvements in coordination with the Area Operations Manager. * Review and follow up on incident reports assigned to the practice. * Manage staff schedules to ensure adequate coverage. * Oversee training for new hires and ongoing development for current staff. * Monitor key performance indicators (KPIs) through reporting tools and platforms. * Oversee office work queues across multiple systems to ensure workflow efficiency. * Track employee productivity and provide coaching and feedback as needed. * Organize and streamline operational workflows to support effective clinic operations. * Address concerns from patients, visitors, staff, and physicians with professionalism and empathy, resolving issues as appropriate. * Ensure adequate resources and supplies are available to support daily operations. * Support marketing and community engagement efforts in collaboration with the Physician Liaison and Area Operations Manager. * Review and analyze Epic referral reports to help drive patient volume. * Coordinate with ancillary departments at the clinic to ensure seamless patient experiences. * Manage provider schedules and support new provider onboarding with the Area Operations Manager. * Serve as a communication liaison between clinic staff and senior management. * Ensure compliance with legal, regulatory, and internal policies, and partner with management on disciplinary matters when necessary. * Manage daily financial responsibilities including end\-of\-day reports, deposits, and cash drawer reconciliation. * Represent the clinic in organizational meetings and initiatives as directed by the Area Operations Manager. * Facilitate facility maintenance and equipment repairs in collaboration with the Area Operations Manager. * Ensure practice compliance with Durable Medical Equipment (DME) protocols and procedures. **Requirements:** * High school diploma or equivalent required * Minimum of 3 years of healthcare experience * Proven leadership experience * Working knowledge of healthcare regulations, company policies, and procedures * Ability to learn and understand multiple roles within the clinic * Strong leadership and team\-building skills * Ability to build trust and maintain positive relationships with physicians and staff * Professional demeanor and a positive attitude in a fast\-paced environment * Strong attention to detail and ability to work independently * Excellent organizational, time management, verbal, and written communication skills * High level of discretion and professionalism