Jobs in Rockville Md Us

Account Manager, Senior

$108,600 - $130,000/yr

Identity and Access Management Specialist II Location: Rockville, MD — Onsite ( 5 days Onsite) Travel: Approximately 10%–15% Clearance: Ability to obtain and maintain a Public Trust Tier 2 background investigation and HHS PIV credential Sponsorship: No sponsorship assistance is available for this position. Position Overview LCG is seeking an Account Manager to support enterprise identity, access, and account-management operations within the Health Resources and Services Administration’s secure federal IT environment. This position supports more than 3,100 active enterprise user accounts across Microsoft Active Directory, Microsoft Entra ID, Okta, and SailPoint Identity Governance. The specialist will ensure that account provisioning, access changes, authentication support, account termination, and compliance reporting are completed accurately, securely, and in accordance with HRSA, HHS, and federal security requirements. The successful candidate will serve as a dedicated resource for daily account-management operations and work closely with federal IAM administrators, DEUS leadership, system owners, and the Contracting Officer’s Representative. The role will also help improve account-management processes through PowerShell scripting, ServiceNow automation, Entra ID workflows, Okta Workflows, and other identity automation capabilities. Key Responsibilities Identity and Access Management * Administer and maintain user accounts across Microsoft Active Directory, Microsoft Entra ID, and Okta. * Process employee and contractor account requests in accordance with approved onboarding documentation, ServiceNow tickets, and established standard operating procedures. * Create, modify, disable, and terminate user accounts throughout the full identity lifecycle. * Grant access to approved systems, applications, shared mailboxes, distribution lists, security groups, and enterprise resources. * Update account attributes, group memberships, license assignments, roles, and access permissions based on approved requests. * Verify that all account-management actions are properly authorized before provisioning, modifying, or removing access. * Troubleshoot account lockouts, password issues, multifactor authentication failures, synchronization problems, attribute errors, and smart card or PIV authentication issues. * Support hybrid identity environments involving Active Directory, Entra ID, Microsoft 365, and Okta. * Escalate terminated, suspended, disabled, or otherwise restricted account issues to the appropriate federal IAM administrator. * Ensure no account-management action is performed outside approved procedures or authorization channels. Identity Governance and Access Controls * Support SailPoint Identity Governance as a managed enterprise service. * Troubleshoot user-access issues and interpret identity provisioning, certification, and access-review results. * Coordinate with federal and NIH identity administrators when issues require escalation. * Assist with the development and implementation of role-based access control models. * Support birthright provisioning approaches that standardize baseline permissions and improve onboarding efficiency. * Help identify excessive, outdated, conflicting, or inappropriate user access. * Support remediation activities directed by system owners or federal IAM administrators. PowerShell and Workflow Automation * Develop, test, document, and maintain PowerShell scripts for account creation, modification, deprovisioning, group administration, and compliance reporting. * Automate onboarding, offboarding, account modification, and access-management workflows. * Support automation using PowerShell, Microsoft Entra ID, Okta Workflows, and ServiceNow workflows. * Develop automated reports covering provisioning status, deprovisioning activity, access changes, inactive accounts, and compliance exceptions. * Identify manual account-management processes that can be improved through automation. * Ensure scripts and automated workflows include appropriate controls, validation, documentation, and error handling. Account Recertification and Audit Support * Conduct quarterly account reviews for assigned systems. * Compile current users, assigned roles, access permissions, and last-access information. * Identify inactive, orphaned, duplicate, or potentially inappropriate accounts based on HRSA requirements. * Provide review findings and recommended corrective actions to system owners. * Implement approved account modifications or removals. * Improve the accuracy and efficiency of recertification activities through automation. * Prepare the Quarterly Account Recertification Report, including findings, inactive accounts, exceptions, and completed corrective actions. Process Management and Continuous Improvement * Develop and maintain policies, procedures, standard operating procedures, work instructions, and technical documentation for account-management activities. * Review and update account-management documentation at least twice annually. * Collaborate with federal subject-matter experts to identify workflow improvements and automation opportunities. * Assess the current account-management environment to identify bottlenecks, control gaps, and inefficient manual processes. * Document recommendations for OIT and DEUS leadership review. * Prepare the Bi-Annual Process Assessment Report summarizing automation opportunities, expected efficiency gains, and proposed procedural updates. * Promote consistent identity-management practices across the support organization. ServiceNow and Enterprise IT Operations * Record all account-management, authentication-support, and identity-related activities in ServiceNow. * Maintain complete, accurate, and properly categorized incident, request, change, and CMDB records. * Ensure requests that arrive outside ServiceNow are entered into the system before work proceeds. * Support identity-related issues involving Microsoft 365, Teams, Exchange, SharePoint, OneDrive, VPN access, Zscaler connectivity, and network authentication. * Coordinate escalations with the DEUS IAM Team, HHS OCIO IAM, NIH CIT Service Desk, desktop engineering, network operations, and other technical teams. * Provide timely status updates and maintain clear documentation throughout the ticket lifecycle. * Contribute account-management updates to recurring DEUS reports and weekly presentations. Security and Compliance * Perform all identity and account-management activities in accordance with HRSA security policies, HHS Information Security and Privacy Policy, HSPD-12, and applicable federal cybersecurity standards. * Verify the identity of users requesting password, access, MFA, or authentication assistance before taking action. * Follow federal privacy and security procedures when handling user information and access requests. * Support identity-related security incident response, vulnerability remediation, and compliance activities. * Maintain appropriate documentation and evidence for account-management actions, access reviews, and audits. * Protect sensitive identity, access, and authentication information throughout all support activities. * Ensure account provisioning and deprovisioning activities are completed accurately and within required timeframes. Functional Guidance and Knowledge Sharing * Serve as a subject-matter resource for identity and account-management questions from DEUS support staff. * Provide functional guidance to Desktop Support Technicians on account-related troubleshooting, PIV authentication, escalation procedures, and ServiceNow documentation. * Train and mentor support personnel on identity-management procedures and approved support boundaries. * Coordinate with the Program Assistant on quarterly recertification tracking, reporting inputs, and deliverable preparation. * Escalate issues beyond the position’s authorized scope to the appropriate federal administrator. Required Qualifications * Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field, or an equivalent combination of education and relevant experience. * Minimum of three years of experience supporting enterprise identity and access management environments. * Hands-on experience administering: * + Microsoft Active Directory + Microsoft Entra ID, formerly Azure Active Directory + Okta * Demonstrated experience with enterprise user lifecycle administration, including provisioning, access changes, group administration, license assignment, and deprovisioning. * Proficiency in PowerShell scripting for user, group, access, and reporting automation. * Experience supporting SailPoint Identity Governance or a comparable identity governance platform. * Understanding of role-based access control and birthright provisioning concepts. * Experience troubleshooting authentication, MFA, synchronization, access, and user-account issues. * Experience using ServiceNow or a comparable IT service-management platform. * Strong documentation, reporting, analytical, and problem-solving skills. * Ability to communicate effectively with technical teams, federal stakeholders, system owners, and end users. * Ability to obtain and maintain a federal Public Trust Tier 2 background investigation and HHS PIV credential. * Ability to work onsite at HRSA Headquarters in Rockville, Maryland. * Ability to travel approximately 10%–15%, including occasional travel to regional offices and Baton Rouge, Louisiana. Certification Requirement Candidates must hold at least one of the following certifications: * CompTIA Security+ * ITIL 4 Foundation * Microsoft Certified: Identity and Access Administrator Associate (SC-300) * Microsoft Certified: Endpoint Administrator Associate (MD-102) Preferred Qualifications * Microsoft Certified: Azure Administrator Associate (AZ-104). * Microsoft Certified: Windows Server Hybrid Administrator Associate. * Okta Certified Administrator or Okta Certified Professional. * CompTIA Network+. * CompTIA CySA+. * Tanium Certified Operator. * CISSP, particularly for candidates with more senior-level experience. * Experience supporting identity and access management within an HHS, HRSA, NIH, or other federal environment. * Familiarity with HSPD-12, PIV credential management, HHS IS2P, and federal identity-management requirements. * Experience conducting access certifications, account recertification reviews, and remediation activities. * Experience integrating PowerShell automation with ServiceNow, Entra ID, Okta, or other identity platforms. * Experience creating formal compliance, audit, operational, or process-assessment reports. * Familiarity with Microsoft Intune, Tanium, Zscaler ZIA/ZPA, and Microsoft 365 administration. Tools and Technologies The selected candidate may work with technologies including: * Microsoft Active Directory * Microsoft Entra ID * Okta * SailPoint Identity Governance * PowerShell * Okta Workflows * Microsoft Entra automation * ServiceNow incident, request, change, CMDB, workflow, and reporting modules * Microsoft 365 * Microsoft Teams * Exchange and Outlook * SharePoint and OneDrive * Zscaler ZIA/ZPA * Microsoft Intune * Tanium * Microsoft Excel and PowerPoint * ServiceNow dashboards and reporting tools Tools and technologies may evolve based on client and program requirements. The successful candidate must be comfortable learning new platforms and adapting to changing federal IT needs. Compensation and Benefits The projected compensation range for this position is $108,000 to $130,000 per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience. LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits. Devoted to Fair and Inclusive Practices All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at hr@lcginc.com. Securing Your Data Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or system@hirebridgemail.com emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at hr@lcginc.com. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Use of Artificial Intelligence in Recruiting LCG may use artificial intelligence (AI) and other automated technologies to support portions of the recruiting and hiring process, including resume review, candidate matching, interview scheduling, skills assessment, and other administrative functions. AI-assisted tools are used solely to support our hiring process and do not independently determine employment outcomes. Final hiring decisions are made by trained hiring professionals following a comprehensive review of each candidate's qualifications. We are committed to equal employment opportunity and strive to ensure our hiring practices are fair, transparent, and compliant with applicable laws. Applicants needing a reasonable accommodation during the application or interview process should contact Human Resources.

Director, Clinical Development

$233,700 - $356,300/yr

MacroGenics is a leader in the discovery and development of innovative medicines that utilize our next generation antibody-based technologies. Our team of 350+ dedicated individuals is advancing a pipeline of product candidates to treat patients with cancer. Our products and platforms have attracted multiple partnerships with leading pharmaceutical and biotechnology companies around the globe. The Company considers its employees to be its most valuable asset and we are committed to providing opportunities for individuals to learn and grow as a means to further their professional development. MacroGenics' corporate culture promotes an atmosphere of innovation, open communication and teamwork where employees can see firsthand how they contribute to the success of the organization. Summary of Position: The Director, Clinical Development provides medical leadership and oversight of all aspects of drug development. This individual serves as scientific and medical lead for clinical team(s) and oversees clinical strategy planning to ensure effective development. In addition, the responsibilities include implementation, and execution of clinical study concepts based on thorough scientific review and consultation with internal and external experts as well as senior scientists. The incumbent is also responsible for all medical third-party vendors; serves as subject matter expert and performs other tasks including but not limited to oversight of drug safety, addressing complex medical issues related to safety, and acts as author/developer of clinical summary and other supporting documents for regulatory submissions and for publications. Responsibilities and Job Duties: * Participate in the design of innovative and feasible clinical trials in collaboration with Chief Medical Officer, clinical team members, and external KOLs. * Author clinical trial documents including but not limited to protocols, charters, safety monitoring plans, IND reports, process documents, meeting presentations, publications, and clinical sections of regulatory documents such as INDs, briefing books, clinical study reports, investigator brochures, annual reports and updates, and clinical sections of regulatory submissions to support product approvals. * Review and aid in development of case report form (CRF) design, instructions for unique CRFs, and Data Quality Plan. * Participate actively as the clinical development expert in study implementation, study oversight and study medical monitoring. * Conduct regular reviews, analysis, and interpretation of study results. * Participate in tracking/analysis of any potential safety events across trials. * Serve as primary point of contact for clinical study inquiries from site staff, CROs and site monitors regarding the study protocol, modifications to informed consent, and scientific or medically related questions. * Present at internal and external meetings (e.g., portfolio reviews, clinical advisory boards, investigator meetings, pre-study site selection visits and site initiation visits, Study Coordinator and CRA training, and internal and external medical/scientific meetings). * Maintain awareness and keep program team informed of internal and external developments that may impact on the investigational agent Clinical Development Plan, including attendance at major scientific conferences, participation in competitive intelligence activities, and periodic literature review. * Maintain current knowledge of the external environment to ensure scientific innovations are considered and/or incorporated into clinical trial development strategy. * Participate in development of the long-range strategic plans for the assigned program(s). * Participate as the clinical representative in clinical sub-team meetings. * Interact closely with the pre-clinical team to understand the scientific basis of targeted therapy and the relationship to clinical practice decision-making. * Provide medical guidance for the design of biomarker studies and provides a medical perspective to biomarker data interpretation. * Collaborate with clinical pharmacology to interpret pharmacokinetic and toxicokinetic data and the implications for clinical study design. * Support data analysis and assembly and contributes to the preparation of abstracts, presentations, and manuscripts. * Organize clinical advisory boards, steering committees and data safety monitoring boards as required. * Provide expert evaluation of investigator-initiated proposals. * Function as primary developer of clinical/scientific content for communications with regulatory agencies and IRBs/ethics boards. * Ensure the feasibility of the study by incorporating study design elements that are ethical and consistent with standard of care and applicable local practices. * Responsible for establishing and maintaining communications with prominent clinical investigators in his/her particular field of expertise. * Serves as a medical-scientific resource to the Company with regard to the science of the field, the competitive landscape in research, and the current state of treatment in areas of unmet medical need. * Oversees and provides leadership to colleagues involved in clinical trial execution. * Ensures consistent practices with the highest ethical standards in compliance with internal SOPs, local regulations, and laws. Qualifications Education \& Credentials * M.D., D.O., or international equivalent. Preferably with subspecialty and board eligibility/certification in oncology. * Significant experience in Oncology drug development may substitute for oncology specialization Experience * Minimum of 5 years of successful clinical research and/or drug development experience, preferably in biologics * Possesses early phase clinical development experience * Clinical development experience in the pharmaceutical/biotechnology industry or academic medical setting Knowledge, Skills and Abilities * Ability to collaborate effectively with many functional areas and a positive track record of working within the team setting * Understanding of the unique product safety, clinical development and regulatory requirements of biological products * Well-regarded for intellectual strength and achievement as a clinical scientist * Effective influence and relationship management skills with internal and external partners * Demonstrate the ability to think creatively and strategically * Strong analytical and problem-solving skills * Excellent written and oral communication skills demonstrating ability to organize, interpret and communicate complex information effectively and succinctly including formal and informal presentations * Strong understanding of principles of GCP, ICH and CFR * Working understanding of statistical principles and guidelines as these apply to clinical trials Supervisory Responsibilities: None Preferred Qualification * Experience with late phase drug development * Experience with immuno-oncology clinical research * Experience with clinical development of antibody-drug conjugates Additional Information The annual rate of pay for this position ranges from $233,700 – $356,300. For non-exempt roles, and according to applicable regulations, there may be the possibility for overtime pay. This role is eligible for the Company’s discretionary bonus and discretionary equity incentives. Eligible employees may participate in the Company’s benefits programs, including medical / dental / vision / prescription coverage, employee wellness resources, 401(k) plan with employer match, access to an Employee Stock Purchase Plan, (ESPP), paid time off \& paid parental leave benefits, and disability benefits. The annual pay rate range is described in good faith, and the Company believes is the range of possible compensation for this role at the time of this posting depending on the candidate’s experience, qualifications, geographic location, and other factors permitted by law. The Company may ultimately pay more or less than the posted range, and this range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Statement MacroGenics is proud to be an equal opportunity employer. Employment selection and related decisions are made without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law. We are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email info@macrogenics.com or call (301) 354-3566 and/or 711 for TTD/TTY service.

Executive Assistant – COO

$57,000 - $67,500/yr

Description: NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID. Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2024 and 2025 award! As we continue to grow, we are on the lookout for exceptional talent to join our dynamic team. At Lafayette Federal Credit Union, we pride ourselves on our commitment to excellence and our reputation as an employer of choice. We believe that the dedication and skills of our team members are crucial to achieving our mission of becoming the premier financial partner for our community. Your potential contributions are invaluable, and we are excited to welcome new team members who share our passion for innovation and high performance. About us: Our Difference: What makes Lafayette Federal cutting-edge? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! In addition to our Top Workplaces recognition by USA Today, we've also earned numerous accolades including: Newsweek’s America’s Best Banks list A 5-star rating from Bauer Financial Recognition by S\&P Global's Top Performing Credit Unions Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community. Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry. We are currently seeking an Executive Assistant – COO to join our team! About the role: The Executive Assistant to the SVP/COO provides executive, administrative, and development support to the SVP/Chief Operations Officer, as well as the Senior Management Team (SMT) and HR in carrying out the objectives of the credit union. Requirements: Essential Functions \& Responsibilities: Executive Support: Completes a broad variety of administrative tasks for the SVP/COO including managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings. Works closely and effectively with the SVP/COO to keep him well informed of upcoming commitments and responsibilities, following up appropriately Plans, coordinates and ensures the SVP/COO 's schedule is followed and respected. Provides "gatekeeper" and "gateway" role, creating win-win situations for direct access to the SVP/COO 's time and office. Provides a bridge for smooth communication between the SVP/COO's office and internal departments, demonstrating leadership to maintain credibility, trust and support with senior management team. Provides leadership to build relationships crucial to the success of the organization and manages a variety of special projects for the SVP/COO, some of which may have organizational impact. Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures. Reports/Presentation Creation/Development Supervisory Committee and Credit Committee Liaison: Serves as the Supervisory Committee and Credit Committee Liaison. Maintains discretion and confidentiality in relationships with all volunteers (i.e. Board, Supervisory Committee, etc.) Coordinates monthly meetings and lunches. Attends meetings and takes minutes Supervisory Committee \& Credit Committee. Ensure that minutes are complete, accurate, prepared within three days of the meeting date and signed by the appropriate individuals when approved. Provides administrative support to the Supervisory Committee \& Credit Committee including but not limited to: 1. Providing meeting notification and securing a quorum 2. Adhering to compliance with applicable rules and regulations set in bylaws regarding board and board meeting matters, including advance distribution of materials before meetings. 3. Maintaining volunteer contact information. Assisting volunteers with conference registration/reimbursement. 4. Assisting volunteers with travel arrangements, lodging, and meal planning as needed. 5. Providing secondary support to President/CEO and Board 6. Performing other duties as needed or assigned by the VP of Human Resources, SVP of Administration, and/or SVP/COO Knowledge and Skills: Experience: Three years to five years of similar or related experience. Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree) Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills: (a) Strong communication (verbal and written), organizational, analytical, and problem-solving skills. (b) Excellent member relations skills. (c) Ability to function in financial institution environment and utilize standard office equipment Top benefits or perks: Joining Lafayette Federal comes with perks to support you in your personal and professional journey. We provide employees with a generous benefits package including: Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan) Fully funded deductible (HMO Plan) 401k employer matching contribution Income protection with life insurance, short and long-term disability Paid time off, holiday leave \& birthday leave Educational assistance Commuter benefits program and more! Pay: $57,000 - $67,500 annually depending on experience and qualifications. Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer EOE/AA/DISABILITY/VETERAN

Certified Medical Assistant (Full-Time) / Rockville, MD

Certified Medical Assistant (Full-Time) / Rockville, MD Employer: CloseKnit Job Type: Full-Time | FLSA Status: Non-Exempt Work Setting: In-Person Clinical Environment About CloseKnit CloseKnit is a growing, patient-centered healthcare organization dedicated to delivering high-quality, accessible primary and immediate care. We pride ourselves on fostering a dynamic and organized work environment where administrative excellence meets clinical expertise. Our teams value collaboration, innovation, integrity, and accountability, and we strive to deliver seamless patient experiences and operational efficiency across all clinical settings. Join a supportive, inclusive workplace that encourages professional growth and continuous learning while maintaining a commitment to compassionate care and exceptional patient outcomes. Position Summary The Medical Assistant plays a pivotal role in supporting clinicians and ensuring efficient daily operations. This position requires full-time availability and may include some weekend shifts as needed. Work hours may vary based on location, patient volume, and business needs. Medical Assistants at CloseKnit perform a blend of clinical and administrative duties, working closely with providers and staff to deliver accurate, timely, and high-quality patient care. Work Schedule \& Location Flexibility The schedule for this position is Monday 7:30 AM - 2:00 PM and Tuesday - Friday 7:3- AM - 4:00 PM. Work schedules may vary depending on practice location, patient demand, and operational requirements. Based on business needs, Medical Assistants may be required to work at multiple clinical locations. Flexibility is essential to support coverage needs and ensure continuity of patient care across practices. Core Responsibilities Clinical Responsibilities Assist providers with exams, diagnostic testing, and in-office procedures. Conduct clinical intake, including detailed patient histories and vitals. Administer injections and medications as directed by licensed providers. Perform venipuncture and collect lab specimens (blood, urine, POC testing, etc.). Operate medical equipment such as EKG machines and other diagnostic tools. Prepare specimens for laboratory testing and conduct basic lab procedures. Educate patients on treatment plans, follow-up care, and self-care instructions. Maintain clean, stocked, and properly sanitized exam rooms. Support quality initiatives, including PCMH-related tasks and clinical KPI adherence. Administrative Responsibilities Greet and register patients with a professional, friendly demeanor. Manage check-ins, check-outs, and verify insurance coverage. Maintain and update patient information in the electronic health record (EHR). Schedule and reschedule patient appointments, including physicals and chronic care visits. Process prior authorizations, referrals, and daily patient callbacks. Track and link diagnostic imaging orders to results. Manage inventory, medical supplies, and perform daily opening and closing procedures. Ensure compliance with all regulatory requirements, including HIPAA and OSHA. Support staff coverage needs and assist team members when necessary. Communicate clearly and professionally, both orally and in writing. Technical \& Operational Expertise Proficiency in EHR systems and medical software. Ability to troubleshoot minor equipment or software issues. Stay current with evolving clinical practices and technologies. Provide basic technical guidance to team members regarding medical equipment or EHR workflows. Professional Expectations Maintain patient confidentiality and uphold ethical and legal standards. Demonstrate professionalism through punctuality, appropriate attire, and respectful communication. Exhibit strong problem-solving skills and adaptability in a fast-paced environment. Deliver patient-centered service with empathy, patience, and compassion. Required Qualifications High School Diploma or GED. Completion of an accredited Medical Assistant training program. Current CCMA, CMA, or RMA certification. Current BLS or CPR certification. 2+ years of Medical Assistant experience. Experience using EMR systems. Competency in: Clinical intake and patient data collection. Lab specimen collection (including venipuncture). Point-of-care testing. EKG testing. Must meet all applicable state requirements and maintain active certifications. Preferred Qualifications 2+ years of customer service experience. Experience in primary care, internal medicine, immediate care, or emergency care. Familiarity with systems such as eClinicalWorks or Athena. Proficiency in Microsoft Office Suite. Knowledge of population health initiatives. Understanding HIPAA, OSHA, and other regulatory standards. Physical Requirements Requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs. Reasonable accommodations available for qualified individuals. Working Relationships Clinicians (providers and advanced practice clinicians). Clinical support staff. Administrative and practice leadership teams. Why Join CloseKnit Competitive compensation based on experience and qualifications. Health, dental, and vision insurance. Life insurance. 401(k) retirement plan. Paid time off (vacation, holidays, sick leave). Professional development and continuing education opportunities. * Supportive, collaborative, and inclusive work culture. To advance your application, you must email your current (not expired) CCMA, CMA, or RMA certification to amanda.duncan@closeknit.com. Once received, you will be contacted to schedule a phone interview. Thank you!