Jobs in Rancho Cordova Ca

Healthcare Contact Center QA Specialist

Job Summary and Responsibilities As our Contact Center QA Specialist, you will be instrumental in upholding and elevating the quality of interactions within our contact center, ensuring exceptional customer service and consistent adherence to operational standards. Every day you will monitor and evaluate inbound and outbound calls, emails, and chat interactions, providing objective feedback and identifying areas for agent improvement. You will be expected to conduct regular quality assurance audits, analyze performance trends, assist in the development of training materials, and collaborate with team leads to coach agents and drive continuous improvement in customer satisfaction and compliance. To be successful in this role, you must possess meticulous attention to detail, strong analytical capabilities, and excellent communication skills, coupled with a deep understanding of customer service best practices and contact center operations. Participates in building, testing and maintaining processes in the training environment. Collaborates in the development and maintenance of training materials, including but not limited to scripts, scenarios and training schedules. Delivers end user training and support, using existing training materials and procedures. Participates in workflow design and system build in order to gain an in depth knowledge of the system, including functionality and workflows. Troubleshoots and resolves issues and questions, referring more complex issues to Senior QA Specialist or to Supervisor. Incorporates new system functionality in training/education plans. Identifies ways to improve education/training plans. \\This position is remote\\Please note: This position will work across all US time zones, so hours will vary Job Requirements Minimum Qualifications: 2 years of experience in healthcare environment working with applicable EHRs, and conducting training. HS diploma or GED Experience using a clinical management system Demonstrated computer literacy and competency, including the use of word processing, databases, and email. Ability to support go-lives of system components as necessary. Demonstrated ability to deliver effective classroom training. Excellent communication and teambuilding skills. Preferred Qualifications: Experience facilitating training to large groups preferred. 4 year degree, or equivalent work experience, preferred. Ability to critical analyze workflows for improvement preferred. Where You'll Work Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. Pay Range $24.00 - $32.74 /hour

Healthcare Contact Center QA Specialist

Job Summary and Responsibilities As our Contact Center QA Specialist, you will be instrumental in upholding and elevating the quality of interactions within our contact center, ensuring exceptional customer service and consistent adherence to operational standards. Every day you will monitor and evaluate inbound and outbound calls, emails, and chat interactions, providing objective feedback and identifying areas for agent improvement. You will be expected to conduct regular quality assurance audits, analyze performance trends, assist in the development of training materials, and collaborate with team leads to coach agents and drive continuous improvement in customer satisfaction and compliance. To be successful in this role, you must possess meticulous attention to detail, strong analytical capabilities, and excellent communication skills, coupled with a deep understanding of customer service best practices and contact center operations. Participates in building, testing and maintaining processes in the training environment. Collaborates in the development and maintenance of training materials, including but not limited to scripts, scenarios and training schedules. Delivers end user training and support, using existing training materials and procedures. Participates in workflow design and system build in order to gain an in depth knowledge of the system, including functionality and workflows. Troubleshoots and resolves issues and questions, referring more complex issues to Senior QA Specialist or to Supervisor. Incorporates new system functionality in training/education plans. Identifies ways to improve education/training plans. \\This position is remote\\Please note: This position will work across all US time zones, so hours will vary Job Requirements Minimum Qualifications: 2 years of experience in healthcare environment working with applicable EHRs, and conducting training. HS diploma or GED Experience using a clinical management system Demonstrated computer literacy and competency, including the use of word processing, databases, and email. Ability to support go-lives of system components as necessary. Demonstrated ability to deliver effective classroom training. Excellent communication and teambuilding skills. Preferred Qualifications: Experience facilitating training to large groups preferred. 4 year degree, or equivalent work experience, preferred. Ability to critical analyze workflows for improvement preferred. Where You'll Work Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. Pay Range $24.00 - $32.74 /hour

Healthcare Contact Center QA Specialist

Job Summary and Responsibilities As our Contact Center QA Specialist, you will be instrumental in upholding and elevating the quality of interactions within our contact center, ensuring exceptional customer service and consistent adherence to operational standards. Every day you will monitor and evaluate inbound and outbound calls, emails, and chat interactions, providing objective feedback and identifying areas for agent improvement. You will be expected to conduct regular quality assurance audits, analyze performance trends, assist in the development of training materials, and collaborate with team leads to coach agents and drive continuous improvement in customer satisfaction and compliance. To be successful in this role, you must possess meticulous attention to detail, strong analytical capabilities, and excellent communication skills, coupled with a deep understanding of customer service best practices and contact center operations. Participates in building, testing and maintaining processes in the training environment. Collaborates in the development and maintenance of training materials, including but not limited to scripts, scenarios and training schedules. Delivers end user training and support, using existing training materials and procedures. Participates in workflow design and system build in order to gain an in depth knowledge of the system, including functionality and workflows. Troubleshoots and resolves issues and questions, referring more complex issues to Senior QA Specialist or to Supervisor. Incorporates new system functionality in training/education plans. Identifies ways to improve education/training plans. \\This position is remote\\Please note: This position will work across all US time zones, so hours will vary Job Requirements Minimum Qualifications: 2 years of experience in healthcare environment working with applicable EHRs, and conducting training. HS diploma or GED Experience using a clinical management system Demonstrated computer literacy and competency, including the use of word processing, databases, and email. Ability to support go-lives of system components as necessary. Demonstrated ability to deliver effective classroom training. Excellent communication and teambuilding skills. Preferred Qualifications: Experience facilitating training to large groups preferred. 4 year degree, or equivalent work experience, preferred. Ability to critical analyze workflows for improvement preferred. Where You'll Work Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. Pay Range $24.00 - $32.74 /hour

Healthcare Contact Center QA Specialist

Job Summary and Responsibilities As our Contact Center QA Specialist, you will be instrumental in upholding and elevating the quality of interactions within our contact center, ensuring exceptional customer service and consistent adherence to operational standards. Every day you will monitor and evaluate inbound and outbound calls, emails, and chat interactions, providing objective feedback and identifying areas for agent improvement. You will be expected to conduct regular quality assurance audits, analyze performance trends, assist in the development of training materials, and collaborate with team leads to coach agents and drive continuous improvement in customer satisfaction and compliance. To be successful in this role, you must possess meticulous attention to detail, strong analytical capabilities, and excellent communication skills, coupled with a deep understanding of customer service best practices and contact center operations. Participates in building, testing and maintaining processes in the training environment. Collaborates in the development and maintenance of training materials, including but not limited to scripts, scenarios and training schedules. Delivers end user training and support, using existing training materials and procedures. Participates in workflow design and system build in order to gain an in depth knowledge of the system, including functionality and workflows. Troubleshoots and resolves issues and questions, referring more complex issues to Senior QA Specialist or to Supervisor. Incorporates new system functionality in training/education plans. Identifies ways to improve education/training plans. \\This position is remote\\Please note: This position will work across all US time zones, so hours will vary Job Requirements Minimum Qualifications: 2 years of experience in healthcare environment working with applicable EHRs, and conducting training. HS diploma or GED Experience using a clinical management system Demonstrated computer literacy and competency, including the use of word processing, databases, and email. Ability to support go-lives of system components as necessary. Demonstrated ability to deliver effective classroom training. Excellent communication and teambuilding skills. Preferred Qualifications: Experience facilitating training to large groups preferred. 4 year degree, or equivalent work experience, preferred. Ability to critical analyze workflows for improvement preferred. Where You'll Work Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. Pay Range $24.00 - $32.74 /hour

Healthcare Contact Center QA Specialist

Job Summary and Responsibilities As our Contact Center QA Specialist, you will be instrumental in upholding and elevating the quality of interactions within our contact center, ensuring exceptional customer service and consistent adherence to operational standards. Every day you will monitor and evaluate inbound and outbound calls, emails, and chat interactions, providing objective feedback and identifying areas for agent improvement. You will be expected to conduct regular quality assurance audits, analyze performance trends, assist in the development of training materials, and collaborate with team leads to coach agents and drive continuous improvement in customer satisfaction and compliance. To be successful in this role, you must possess meticulous attention to detail, strong analytical capabilities, and excellent communication skills, coupled with a deep understanding of customer service best practices and contact center operations. Participates in building, testing and maintaining processes in the training environment. Collaborates in the development and maintenance of training materials, including but not limited to scripts, scenarios and training schedules. Delivers end user training and support, using existing training materials and procedures. Participates in workflow design and system build in order to gain an in depth knowledge of the system, including functionality and workflows. Troubleshoots and resolves issues and questions, referring more complex issues to Senior QA Specialist or to Supervisor. Incorporates new system functionality in training/education plans. Identifies ways to improve education/training plans. \\This position is remote\\Please note: This position will work across all US time zones, so hours will vary Job Requirements Minimum Qualifications: 2 years of experience in healthcare environment working with applicable EHRs, and conducting training. HS diploma or GED Experience using a clinical management system Demonstrated computer literacy and competency, including the use of word processing, databases, and email. Ability to support go-lives of system components as necessary. Demonstrated ability to deliver effective classroom training. Excellent communication and teambuilding skills. Preferred Qualifications: Experience facilitating training to large groups preferred. 4 year degree, or equivalent work experience, preferred. Ability to critical analyze workflows for improvement preferred. Where You'll Work Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. Pay Range $24.00 - $32.74 /hour

Tax Manager, Private Client Services - Sacramento

$91,220 - $172,950/yr

Overview ============ Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Job Description: ==================== Responsibilities -------------------- Within the past year, Moss Adams and Baker Tilly combined and are better than ever together. As the #6 public accounting firm in the U.S. and growing, it is a prime time for talented career-driven individuals to find out how joining the team at an innovative and upward bound firm may catapult their careers further than they ever could imagine. Join Baker Tilly as a Tax Manager with our Private Client Services/Private Wealth team! This is a great opportunity to be a valued advisor delivering tax and business advisory services and tax compliance to small business clients. You will work side-by-side with firm leadership to serve clients and build the business, having a direct impact on the firm’s success. Additionally, you will be a mentor and a coach to a group of talented staff, utilizing your experience to help develop their technical and professional skills. If you are invigorated by these exciting challenges, then this could be the right opportunity for you! As one of the fastest growing firms in the nation, BT has the ability to offer you upward career trajectory, flexibility in how and where you get your work done and meaningful relationships with clients, teammates and leadership who truly care about you and your development. You’ll enjoy this role if: You are looking for an opportunity to expand your career in performing tax compliance and consulting services for private wealth individuals and flow-throughs, becoming an expert to the clients you serve You can see yourself as a trusted business advisor, working face-to-face with clients to find creative solutions to complex accounting and business challenges You want to work for a leading CPA advisory firm who serves their clients with their clients’ and employees’ best interests in mind and are transparent in their decisions You value your development and want to work for a firm that provides you the autonomy to own your schedule and career through programs (ask us about My Time Off, My Development and Dress for Your Day!) You want to contribute to your engagement team’s professional growth and enhance your own skills to build a career with opportunities now, for tomorrow What you will do: Be a trusted member of the team providing various tax, accounting and advisory services to small business clients: Oversee and provide services pertaining to accounting, bookkeeping and prepared or compiled financials. Review and analyze accounting records and/or reporting with clients, provide analysis and consultation, and communicate with client to discuss accounting and business matters Deliver best-in-class customer service to clients at all times, with an emphasis on being responsive, timely, professional, and accurate Lead and plan client engagements, and continuously evaluate processes and procedures within the client services and implementation functions with emphasis on implementing efficiencies and identification of internal control issues Provide recommendations for business and process improvements based upon knowledge gained relative to the client’s operations, processes, and business objectives Manage and build client relationships, act as liaison to address and resolve client issues, and assist team leaders in researching and providing additional services to client Effectively delegate and oversee the work efforts by setting goals, providing resources, removing obstacles, and scheduling deadlines to meet client expectations for delivery Maintain current knowledge of local, state, and federal tax practices and laws Assist with managing client engagement staffing, billings/collections, and ensure client profitability targets are met Utilize your entrepreneurial skills to network and build strong relationships internally and externally with clients and the community Invest in your professional development individually and through participation in firm wide learning and development programs Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals Enjoy friendships, social activities and team outings that encourage a work-life balance Qualifications ------------------ Successful candidates will have: Bachelor's degree in accounting or related major; master's or advanced degree desirable Licensed CPA, EA, or JD required Five (5)+ years of experience providing individual and flow-through accounting and advisory services in a professional services firm Two (2)+ years of supervisory experience, mentoring and counseling associates Demonstrated management, analytical, organization, interpersonal, project management, communication skills Ability to lead and supervise others, provide exceptional client service, demonstrate commitment to continuous learning in order to stay current regarding applicable strategies, see the "big picture" as well as the details, display appropriate ethical knowledge and commitment, and exhibit a sense of urgency and commitment to quality and the timely completion of projects Highly developed software and Microsoft Suite skills Eligibility to work in the U.S. without sponsorship preferred Private wealth/High Net Wealth industry experience preferred The compensation range for this role is $91,220 to $172,950. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.* #LI-MS

IT Audit, Penetration Tester, Cybersecurity & Risk Senior Consultant

$85,910 - $162,890/yr

Overview ============ Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Job Description: ==================== Responsibilities ==================== Are you interested in joining one of the fastest growing consulting and accounting firms in the country? Would you like the ability to join a highly dynamic team focused on providing exceptional client service in the area of informational technology risk advisory? If yes, consider joining Baker Tilly (BT) as an IT Audit, Penetration Tester, Cybersecurity \& Risk Senior Consultant! Our Risk Advisory practice provides a full spectrum of services to help our clients assess their risks, develop strategies to compete in an ever-changing business environment, and achieve their goals and objectives. All of this is accomplished through deep industry knowledge of risk, governance, internal audit, compliance, IT, and cybersecurity best practices. As one of the fastest growing firms in the nation, BT has the ability to offer you upward career trajectory, flexibility in how and where you get your work done and meaningful relationships with clients, teammates and leadership who truly care about you and your development. Does this describe you? You want to continue to expand your work experiences and hone your skills as an IT risk professional in the areas of compliance, cybersecurity, and internal controls. You crave the opportunity to be part of a fast growing, entrepreneurial risk consulting practice where your hard work and creativity will be rewarded You do your best work when you are part of a talented, down-to-earth team that thrives in collaboration and truly enjoys working together You feel valued when you are provided the resources and support to continually sharpen your technical skills and build your career now, for tomorrow What you will do: Work closely with client executives and management teams to understand their businesses and assist in identifying and managing financial and operational risks within their business systems to ensure technology risks are managed: + Develop in-depth knowledge of clients’ businesses and industries by having direct client interaction while working on multiple aspects of an engagement + Think independently and strategically about your clients’ business, systems and risks providing recommendations for business and process improvements based upon knowledge gained relative to the client’s operations, processes and business objectives + Provide strategic business advice to clients by assisting in the implementation of new processes and controls that address key risks + Assess, manage and optimize information technology risk across a wide range of areas, including cybersecurity, IT strategy and governance, IT regulatory and compliance requirements, and business continuity. + Review clients' processes and controls against industry frameworks, identifying gaps in design and execution, and communicating issues and recommendations to clients + Assist in the execution of internal audits and penetration testing including: - Systems and network testing - Active directory attacks and auditing - OWASP DAST web application and API testing - Mobile application penetration testing - Physical security assessments - AI and LLM penetration testing + Assist in drafting comprehensive executive summaries and final reports for delivery to the client, documenting and reviewing engagement work papers in accordance with industry-accepted internal audit methodologies + Act as a valued business advisor, build relationships and communicate effectively with the client to provide superior client service + Facilitate professional and effective presentations to internal and external audiences + Continue to develop your knowledge and experience working with a variety of technology environments, platforms, applications and tools/utilities Demonstrate the desire to continually grow, learn and develop skills and knowledge through external and internal education, training and cross-training opportunities to maximize personal contribution to the organizational goals and ongoing career development Utilize your entrepreneurial skills to network and build strong relationships internally and externally with clients Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals Enjoy friendships, social activities and team outings that encourage a work-life balance Successful candidates will have: Bachelor’s degree in management/computer information systems, computer science, accounting information systems, computer engineering, industrial engineering, or related program or relevant experience CISSP, GPEN, OSCP, GWAPT, CEH certifications preferred 3+ year(s) experience with IT audit or cybersecurity, previous experience performing penetration testing required Experience as a client serving professional for a consulting firm desired Excellent analytical, technical and problem solving skills, with strong attention to detail * Exceptional verbal and written communication, collaboration, and time management skills "The compensation range for this role is $85,910 to $162,890. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location."

Administrative Coordinator IV

Job Summary: Assists with information maintenance and distribution by drafting integrative presentations, detailed correspondence, and reports. Facilitates workflow by assisting in the adaptation of relevant solutions and standard requests and issues from department managers on an ad-hoc basis. Assists with event coordination by coordinating and calendaring meetings for directors and their direct teams, independently. Assists with event execution by arranging small-scale and some basic medium-scale events, with limited guidance and general directions from senior colleagues. Starts to apply data maintenance and management by leveraging advanced department data and documentation retention policies. Essential Responsibilities: Pursues effective relationships across teams and/or the organization to obtain and share resources, information, and advice with coworkers and members. Listens to, addresses, and seeks performance feedback; acts as a mentor for less experienced team members. Pursues self-development; creates plans to capitalize on strengths and develop weaknesses; reviews others work to help them learn. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in work; helps others adapt to non-routine situations. Identifies and responds to the needs of others to support the execution of varied work processes. Works within established procedures and practices to complete routine work assignments autonomously; follows instructions to complete novel or varied tasks. Collaborates with others to identify and implement appropriate solutions for routine and non-routine issues; escalates high-priority issues or risks; monitors progress and results. Supports the development of work plans to meet established priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities within and across teams. Assists with information dissemination by: drafting integrative presentations, handouts, reports/spreadsheets, graphics, status reports, resource management reports, and other deliverables based on an advanced knowledge of business practices/process, with minimal direction from senior colleagues; writing detailed correspondence (e.g., letters, reports, confidential documents) to staff and managers, independently and with appropriate judgement and discretion; abeling, sorting, and maintaining the integrity of department files, independently; tilizing software and databases to retrieve required information and independently write reports. Facilitates the work flow of the department by: assisting in the adaptation of relevant solutions standard requests and issues from department managers on an ad-hoc basis; assessing problems or questions to propose resolution, with guidance; operating standard office equipment (e.g., email, fax, xerox), with general instructions; maintaining inventory control and stocking department office supplies, equipment, and employee work environment resources (e.g., space assignment, computer) in alignment with advanced knowledge of budgetary policies and escalating inventory issues; receiving, screening, and referring standard incoming and outgoing emails, calls, and visits to the appropriate staff member while mentoring others; inputting and editing varied time cards; and learning about new staffing onboarding activities and assisting in execution, when necessary. Assists with event coordination by: ating and calendaring meetings for directors and their direct teams with front line employees, independently; may be supporting meeting facilitation through PowerPoint presentation coordination, taking parking lot notes, ensuring equipment works, and ordering food when appropriate, independently; finding and booking meeting rooms appropriate for the audience and meeting objectives, weighing alternatives and selecting the best and most appropriate option. Assists with event execution by: arranging small and some basic medium-scale events, with limited guidance and general directions from senior colleagues; organizing standard travel arrangements for department head and/or staff members, independently; assisting in execution of small group meetings, conferences with general direction; providing on-site coordination for standard issues, independently; obtaining necessary standard audio-visual equipment, conference rooms, and catering for events; and distributing the agenda and taking meeting minutes in meetings. Starts to apply human-resources data maintenance and management by: leveraging advanced department data and documentation retention policies; inputting, compiling, organizing, validating, tracking, and maintaining data integrity, and performing standard data analyses, independently; and formatting straightforward graphs, spreadsheets, and reports. Knowledge, Skills and Abilities: (Core) Ambiguity/Uncertainty Management Attention to Detail Business Knowledge Communication Critical Thinking Cross-Group Collaboration Decision Making Dependability Diversity, Equity, and Inclusion Support Drives Results Facilitation Skills Health Care Industry Influencing Others Integrity Learning Agility Organizational Savvy Problem Solving Short- and Long-term Learning \& Recall Teamwork Topic-Specific Communication Knowledge, Skills and Abilities: (Functional) Computer Literacy Customer Experience Data Entry Data Integrity Interpersonal Skills Minimum Qualifications: Minimum two (2) years of experience in Communications, Business, Health Care, or a directly related field. High School Diploma or GED, or equivalent AND minimum three (3) years of experience working in a corporate or business office environment OR Minimum four (4) years experience working in a corporate or business office environment. Preferred Qualifications:* Associate's degree in Communications, Business, Health Care, or related field. PrimaryLocation : California,Rancho Cordova,Rancho Cordova Medical Offices HoursPerWeek : 40 Shift : Day Workdays : Mon, Tue, Wed, Thu, Fri, WorkingHoursStart : 08:30 AM WorkingHoursEnd : 05:00 PM Job Schedule : Full-time Job Type : Standard Employee Status : Regular Employee Group/Union Affiliation : NUE-NCAL-09|NUE|Non Union Employee Job Level : Individual Contributor Job Category : Business Operations Department : Sacramento Hospital - Medical Office Administration - 0206 Travel : No Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.