Jobs in Norcross Ga

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Software Engineer - DevOps - Recent Graduate - Hybrid - Norcross, GA

USAN, Inc.Norcross, GAhybrid

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently. No agencies please. This hybrid role requires on‑site presence at the Norcross HQ twice per week. USAN is an innovative contact center solutions provider, a respected community leader, and an all-around great place to work. We promote work-life effectiveness for all our employees by creating a supportive, flexible, and collaborative work environment. We have a high-performance culture, where we treat our employees as individuals, as professionals, as key members of the team, and like family. We are seeking highly motivated DevOps people to join a small, fast-moving DevOps team responsible for building, automating, securing, and operating cloud-native solutions on the AWS platform. This role requires both strong engineering discipline and software development capability. Our DevOps people are expected to think like developers, automate like platform engineers, and solve complex infrastructure and application problems with ingenuity and ownership. You will work on enterprise-scale systems supporting large utility and financial organizations with strict compliance and security requirements, including SOC 2 Type II, PCI, PII, and occasional HIPAA-regulated environments. What We Work With Our Team Actively Develops And Operates Solutions Using AWS cloud infrastructure and cloud-native services Terraform Infrastructure as Code Python, C#, and Go Large Language Models (LLMs) and AI-assisted engineering workflows Claude AI GitHub Azure DevOps Amazon Connect contact center solutions CloudFront and AWS WAF CI/CD pipelines, automation tooling, and deployment frameworks Authentication and identity systems including SAML and OIDC We are looking for DevOps People who Have Bachelor’s degree in Computer Science, or similar degree. Comfortable learning rapidly in evolving environments Passionate about automation and operational excellence Able to troubleshoot and solve difficult technical problems independently Strong communicators who work well internal and external technical teams Willing to take ownership of systems, deployments, and outcomes Successful candidates must be capable of bridging both worlds of software and infrastructure. Responsibilities Build and maintain AWS infrastructure using Terraform Develop automation tooling and internal platforms using Python, Go, and C# Support and improve CI/CD and deployment workflows Design and maintain secure cloud architecture Implement and troubleshoot authentication and federation technologies such as SAML and OIDC Support enterprise-grade Amazon Connect deployments and integrations Work with engineering teams to improve developer workflows and platform reliability Participate in operational support, troubleshooting, and production issue resolution Contribute to AI-assisted development and automation initiatives leveraging LLM technologies Preferred Experience Experience working in regulated enterprise environments Familiarity with AWS networking, security, IAM, WAF, and CloudFront Experience with GitHub and/or Azure DevOps pipelines and repositories Understanding of infrastructure automation and platform engineering concepts Experience supporting customer-facing enterprise systems Exposure to contact center technologies or Amazon Connect is a plus Job Benefits Competitive compensation program Outstanding benefits package (including medical, dental, vision and life) 401(k) plan Excellent holiday/vacation plans Employee Referral Bonus Program Annual performance-based bonus Ongoing training opportunities Visible, exciting work supporting the sales of cutting-edge technology and workflow solutions. Company Description United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). USAN is an AWS Advanced Tier Partner specializing in Amazon Connect, helping organizations design and deploy scalable, AI-driven customer interactions that accelerate time to value and maximize ROI. With over 35 years of deep contact center expertise, USAN delivers modern agentic CX solutions and a white-glove approach to optimizing and managing cloud contact center environments through its managed services. For more information, please visit us at www.usan.com

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P1-Senior Operation Manager

Truliant Federal Credit UnionNorcross, GA, USonsite

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do. Primary Activities and Responsibilities: Manage the Operations functions of the insurance premium finance division in a safe, sound, and profitable manner. Oversee all accounting related functions. Control cost and operating losses. Maintain conformity with all regulatory, insurance, bank, and management policies, procedures, and practices. Monitor daily production to ensure that all tasks are completed within prescribed time limits. Set departmental goals that are measurable in terms of improved productivity, expense control, and operating efficiency. Prepare management reports which communicates key metrics related to the departments under your management purview, including the effectiveness of the department as measured by volumes processed per FTE, protocols and deadlines met. Overall management of vendor relationships. Train, develop, and retain a highly proficient operations staff to run departments under your supervision. Keep informed of premium finance industry developments, announcements and trends, which affect the PF division and the bank through trade and other publications, outside conferences, meetings and visits. Resolve more complex work problems. Secondary Activities and Responsibilities: Set benchmarks for all measurable processes. Develop departmental goals and objectives. Set individual goals and objectives. Perform other duties as assigned by the Bank President. Minimum Requirement: Minimum of 15 years experience in P\&C insurance with a minimum of 5 years in a management level position. Knowledgeable of all applicable insurance and banking rules, regulations, and compliance requirements. Experience in computer software systems. Leadership ability and the ability to motivate direct reports. Excellent communication and team building ability. The incumbent must have a strong commitment to providing outstanding operational support services to both internal and external customers. Business degree with a major in accounting or finance (equivalent work experience would be considered), MBA preferred Provide quality operational support services and accounting expertise to the department. Ensure compliance with insurance and banking regulations, bank policies and procedures, and safety and security procedures. Manage Operations: Ensure adherence to departmental policies and procedures. Meet the individual goals and objectives set by the President. If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant! As a member of the Truliant family, you will enjoy the following full time benefits: No-cost employee Medical, dental, vision coverage Prescription benefits (including mail order) Paid holidays and Paid Time Off (PTO) 401(k) plan with contribution matching Paid community involvement volunteers hours Paid group life Insurance Teammate loan discounts Tuition reimbursement Short and long-term disability Health \& Wellness program Teledoc (physician video conferencing) Onsite fitness facilities or health club reimbursement Employee Assistance Program (EAP) Medical flexible spending account * Dependent care flexible spending account

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Technical Account Manager

ACI WorldwideNorcross, GA, USremote

Powering the world’s payments ecosystem ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments. Job Purpose: We are seeking a highly collaborative and technically adept Technical Account Manager to join our Help24 team as part of our premium "White Glove" Engagement Services. This role serves as a dedicated advocate for our most strategic clients, ensuring they receive proactive, high-quality support tailored to their business needs. As a Level 3 escalation point and key component of our global "shift left" strategy, you will bridge the gap between Product, Engineering, Development, and frontline support teams while empowering analysts to resolve complex issues efficiently. Operating within our integrated White Glove service model alongside Customer Success Managers, Program/Project Managers, and dedicated HELP24 analysts, you will deliver exceptional service that serves as an extension of our clients' teams, committed to their success and invested in delivering the premium experience that defines the ACI partnership. Essential Functions and Responsibilities White Glove Client Advocacy: Serve as a dedicated advocate for premium clients, ensuring proactive, high-quality support tailored to specific business needs Collaborate with Customer Success Managers, Program/Project Managers, and dedicated analysts to operate as a cohesive unit Participate in client-specific Microsoft Teams channels including CSM, PM, H24, SE, BA, and other stakeholders Facilitate seamless product launches, continuous improvements, and rapid issue resolution through advanced tools and expertise Product \& Tooling Liaison: Partner with Product Managers to define and prioritize internal tooling and data access needs Translate analyst workflows and technical requirements into actionable product specifications Advocate for support team needs in product planning and roadmap discussions Embed support requirements throughout the product lifecycle to drive efficiency and mitigate risk Engineering \& Development Collaboration: Work closely with Engineering and Development teams to clarify and resolve client processing issues Assist in debugging, reproducing, and documenting complex issues Validate fixes and enhancements before deployment to ensure H24 support readiness Align business objectives and validate support readiness through cross-functional collaboration Global Cross-Functional Support: Collaborate with Help24 teams across geographies to share knowledge and align best practices Support the "shift left" initiative by identifying opportunities to upskill analysts, improve efficiency, and reduce ticket escalations Lead knowledge transfer sessions and contribute to training materials Enable scalable support for complex products through proactive escalation management and mentorship Level 3 Escalation \& Mentorship: Serve as a senior escalation point for complex or ambiguous client issues Mentor junior analysts and provide guidance on advanced troubleshooting techniques Contribute to internal documentation and knowledge base development Accelerate issue resolution and ensure consistent delivery of premium service levels Value Delivered to White Glove Clients: Reduced Downtime: Faster issue resolution through dedicated expertise and proactive support Consistency: Deep familiarity with client environments eliminates need for re-explanation with each interaction Confidence: Access to experienced professionals who understand financial services and technology complexities Strategic Insights: Proactive identification of optimization opportunities based on client support history Peace of Mind: Premium service enabling clients to focus on core business while ACI handles technical needs. Qualifications (Education, Experience, Knowledge, Skills, and Abilities) 5+ years in a technical support, product operations, or senior analyst role within financial services Strong understanding of client processing systems, data flows, and support tooling Demonstrated experience in client-facing roles with premium service delivery expectations Experience working cross-functionally with Product, Engineering, Customer Success, and global teams Proven proficiency in querying systems (e.g., SQL, internal tools) Excellent communication, documentation, and collaboration skills for executive-level interactions Demonstrated experience mentoring or leading peers in complex technical environments Preferred Qualifications (Education, Experience, Competencies) Experience with premium client service models or white glove support programs Familiarity with ticketing systems (e.g., Zendesk, Jira) and collaborative platforms (Microsoft Teams) Experience with log analysis tools or observability platforms Background in SaaS, fintech, or enterprise software environments Experience working with distributed teams across time zones Knowledge of payments processing, financial services regulations, or compliance frameworks Competencies: 1. Premium Client Service Excellence: • Deep understanding of premium service delivery and white glove client expectations • Ability to serve as an extension of client teams with strategic mindset 2. Operational Strategy \& Execution: Ability to design, implement, and refine operational strategies that enhance premium service delivery Skilled in aligning support operations with client success goals and business objectives 3. Strategic Stakeholder Collaboration: Executive-level communication skills for interaction with Customer Success Managers and client leadership Ability to serve as strategic liaison between clients and internal teams to ensure alignment and satisfaction 4. Advanced Analytical \& Problem-Solving Skills: Proficient in analyzing complex client environments and operational data to proactively identify improvements Ability to translate technical complexity into strategic insights for clients 5. Technical Proficiency \& Innovation: Advanced proficiency with customer service platforms, CRMs, and collaborative tools Ability to leverage technology and automation to enhance premium client experience 6. Program \& Change Management Leadership: Knowledge of process improvement methodologies and change management in premium service environments Experience leading strategic initiatives that drive client satisfaction and operational excellence. Work Environment: • Remote position with global collaboration across time zones • Client-focused environment requiring premium service delivery standards • Collaborative team structure with integrated stakeholder approach Physical demands: Extensive computer and communication system usage (8+ hours daily) Regular video conferencing and client communication requirements If there is a triage for the client(s) that you are responsible for you may be requested to participate in the triage regardless of the time of day Traveling to the client site may be an option as the relationship requires Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future. I n return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment. Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #18299) ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally. #LI-LF1 ACI Worldwide is a global leader in mission-critical, real-time payments software . Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments , power omni-commerce payments , present and process bill payments , and manage fraud and risk . We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.

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A

Technical Account Manager

ACI WorldwideNorcross, GA, USremote

Powering the world’s payments ecosystem ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments. Job Purpose: We are seeking a highly collaborative and technically adept Technical Account Manager to join our Help24 team as part of our premium "White Glove" Engagement Services. This role serves as a dedicated advocate for our most strategic clients, ensuring they receive proactive, high-quality support tailored to their business needs. As a Level 3 escalation point and key component of our global "shift left" strategy, you will bridge the gap between Product, Engineering, Development, and frontline support teams while empowering analysts to resolve complex issues efficiently. Operating within our integrated White Glove service model alongside Customer Success Managers, Program/Project Managers, and dedicated HELP24 analysts, you will deliver exceptional service that serves as an extension of our clients' teams, committed to their success and invested in delivering the premium experience that defines the ACI partnership. Essential Functions and Responsibilities White Glove Client Advocacy: Serve as a dedicated advocate for premium clients, ensuring proactive, high-quality support tailored to specific business needs Collaborate with Customer Success Managers, Program/Project Managers, and dedicated analysts to operate as a cohesive unit Participate in client-specific Microsoft Teams channels including CSM, PM, H24, SE, BA, and other stakeholders Facilitate seamless product launches, continuous improvements, and rapid issue resolution through advanced tools and expertise Product \& Tooling Liaison: Partner with Product Managers to define and prioritize internal tooling and data access needs Translate analyst workflows and technical requirements into actionable product specifications Advocate for support team needs in product planning and roadmap discussions Embed support requirements throughout the product lifecycle to drive efficiency and mitigate risk Engineering \& Development Collaboration: Work closely with Engineering and Development teams to clarify and resolve client processing issues Assist in debugging, reproducing, and documenting complex issues Validate fixes and enhancements before deployment to ensure H24 support readiness Align business objectives and validate support readiness through cross-functional collaboration Global Cross-Functional Support: Collaborate with Help24 teams across geographies to share knowledge and align best practices Support the "shift left" initiative by identifying opportunities to upskill analysts, improve efficiency, and reduce ticket escalations Lead knowledge transfer sessions and contribute to training materials Enable scalable support for complex products through proactive escalation management and mentorship Level 3 Escalation \& Mentorship: Serve as a senior escalation point for complex or ambiguous client issues Mentor junior analysts and provide guidance on advanced troubleshooting techniques Contribute to internal documentation and knowledge base development Accelerate issue resolution and ensure consistent delivery of premium service levels Value Delivered to White Glove Clients: Reduced Downtime: Faster issue resolution through dedicated expertise and proactive support Consistency: Deep familiarity with client environments eliminates need for re-explanation with each interaction Confidence: Access to experienced professionals who understand financial services and technology complexities Strategic Insights: Proactive identification of optimization opportunities based on client support history Peace of Mind: Premium service enabling clients to focus on core business while ACI handles technical needs. Qualifications (Education, Experience, Knowledge, Skills, and Abilities) 5+ years in a technical support, product operations, or senior analyst role within financial services Strong understanding of client processing systems, data flows, and support tooling Demonstrated experience in client-facing roles with premium service delivery expectations Experience working cross-functionally with Product, Engineering, Customer Success, and global teams Proven proficiency in querying systems (e.g., SQL, internal tools) Excellent communication, documentation, and collaboration skills for executive-level interactions Demonstrated experience mentoring or leading peers in complex technical environments Preferred Qualifications (Education, Experience, Competencies) Experience with premium client service models or white glove support programs Familiarity with ticketing systems (e.g., Zendesk, Jira) and collaborative platforms (Microsoft Teams) Experience with log analysis tools or observability platforms Background in SaaS, fintech, or enterprise software environments Experience working with distributed teams across time zones Knowledge of payments processing, financial services regulations, or compliance frameworks Competencies: 1. Premium Client Service Excellence: • Deep understanding of premium service delivery and white glove client expectations • Ability to serve as an extension of client teams with strategic mindset 2. Operational Strategy \& Execution: Ability to design, implement, and refine operational strategies that enhance premium service delivery Skilled in aligning support operations with client success goals and business objectives 3. Strategic Stakeholder Collaboration: Executive-level communication skills for interaction with Customer Success Managers and client leadership Ability to serve as strategic liaison between clients and internal teams to ensure alignment and satisfaction 4. Advanced Analytical \& Problem-Solving Skills: Proficient in analyzing complex client environments and operational data to proactively identify improvements Ability to translate technical complexity into strategic insights for clients 5. Technical Proficiency \& Innovation: Advanced proficiency with customer service platforms, CRMs, and collaborative tools Ability to leverage technology and automation to enhance premium client experience 6. Program \& Change Management Leadership: Knowledge of process improvement methodologies and change management in premium service environments Experience leading strategic initiatives that drive client satisfaction and operational excellence. Work Environment: • Remote position with global collaboration across time zones • Client-focused environment requiring premium service delivery standards • Collaborative team structure with integrated stakeholder approach Physical demands: Extensive computer and communication system usage (8+ hours daily) Regular video conferencing and client communication requirements If there is a triage for the client(s) that you are responsible for you may be requested to participate in the triage regardless of the time of day Traveling to the client site may be an option as the relationship requires Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future. I n return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment. Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #18299) ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally. #LI-LF1 ACI Worldwide is a global leader in mission-critical, real-time payments software . Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments , power omni-commerce payments , present and process bill payments , and manage fraud and risk . We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.

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A

Sales Engineer

Apollo TechnicalNorcross GA

Apollo Technical has an immediate need for a Sales Engineer in the Norcorss GA area Position Overview We are seeking a Sales Engineer to support sales activities, technical meetings, and order management for our products. The ideal candidate will have experience in application engineering, sales support, and customer interaction, with a strong ability to collaborate with internal teams and the sales network globally. The Sales Engineer will assist in quotations, product documentation, training, and continuous improvement of sales processes, ensuring both technical accuracy and alignment with customer requirements. Key Responsibilities Sales Support & Costing (65%) - Analyze customer requirements and specifications to collect information for technical and commercial proposals. - Support Sales Area Manager in issuing quotations and communicate directly with customers as needed. - Insert and update quotes and opportunities in CRM systems. - Recommend pricing, lead times, and support inter

application engineeringsales supportcustomer interactioncollaboration with internal...CRM systems (QuickBooks, SAP)+4 more

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Sales / Applications Engineer

Norcross, GA 30003

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Software Engineer - DevOps - Recent Graduate - Hybrid - Norcross, GA

P1-Senior Operation Manager

Technical Account Manager

Technical Account Manager

Sales Engineer

Sales / Applications Engineer

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