Senior Customer Service Associate
Senior Customer Service Associate, Group Contact Centre Job ID: 9404 Job Function: Ancillary Institution: National University Health System Senior / Customer Service Associate, Group Contact Centre As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will: Job Responsibilities: - Deliver excellent customer service to callers by understanding caller's needs - Provide timely, accurate and appropriate information and assistance to address caller's enquiries - Book or reschedule appointments based on caller's request - Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation - Coordinate a