🚨 Hiring: Senior Solution Architect – Healthcare \& Financial Services 🚨 📍 Minnetonka, MN | Hybrid (3 Days Onsite) ⛔ LOCAL CANDIDATES ONLY – NO RELOCATION ⛔ Must be able to convert without sponsorship now or in the future We are actively seeking a Senior Solution Architect with strong end-to-end architecture expertise across healthcare payer and financial services environments. This is a high-visibility role supporting enterprise finance initiatives where strong financial architecture experience is absolutely critical. ⚠ This is NOT just a data architect role. We need someone who can confidently own and drive full solution architecture across: ✔ Applications ✔ APIs \& Integrations ✔ Data Platforms ✔ User-Facing Systems ✔ Financial \& Healthcare Domain Workflows 🎯 What the team is specifically looking for: ✅ Deep healthcare payer experience ✅ Strong finance architecture background ✅ Experience with GL integrations, billing, audit/controls, accounting fundamentals ✅ Ability to lead business-facing architecture conversations confidently ✅ Strong communication and “driver-type” leadership presence ✅ End-to-end solution ownership from concept through implementation 🛠 Technical Environment: • Microservices \& API-first architecture • Cloud platforms (Azure / AWS / GCP) • Event-driven systems \& ETL pipelines • Data lakes, analytics \& reporting platforms • Healthcare integrations (HL7, FHIR, X12, EDI) • Financial systems: payments, invoicing, revenue cycle, compliance 🔐 Compliance \& Governance: HIPAA | HITRUST | SOC2 | PCI-DSS | IAM | Encryption | Auditing 📅 Contract through end of year with possible extension 🎥 Interview Process: 2 Steps (Video + Onsite) 📌 Submission Requirements: • Full Name • Current Address • DOB (Month \& Day only) The team has already interviewed candidates with strong healthcare backgrounds but is prioritizing stronger financial solution architecture alignment within the healthcare payer space. 📩 If you’re local to Minnetonka, MN and match the above requirements, please send your updated resume ASAP. 📢 Referrals are highly appreciated!
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The UnitedHealthcare Chief Data Scientist is a strategic leader responsible for establishing a new data science capability with the remit to transform data, advance analytics and AI into measurable enterprise value across the healthcare insurance ecosystem. This role ensures that advanced predictive analytics directly supports core business objectives, including affordability, quality of care, member experience, financial and actuarial planning and operational efficiencies. The Chief Data Scientist operates at a senior level and partners with senior UnitedHealthcare business leaders to identify high-impact transformative opportunities and deliver solutions that drive impact. The senior leader will work cross functionally with the UnitedHealth Group and Optum teams to secure efficient, scalable and sustained solution design and deployment. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Hybrid in MN/DC: This position follows a hybrid schedule with four in-office days per week. Primary Responsibilities: UnitedHealthcare Strategy \& Business Alignment * Collaborate with executive leaders across Financial, Actuarial, Healthcare Economics, Operations, Provider and Member Experience organizations to translate strategy into a prioritized data science roadmap with enhanced predictive capabilities * Identify and champion opportunities where AI and predictive analytics can improve care affordability, enhance population health management, optimize medical costs insights and signaling and streamline data and insights pipeline operations * Communicate analytical and predictive insights in clear, actionable terms to support strategic decisions and planning - not in technical terms Value Creation in Focus * Lead development of value frameworks that quantify outcomes such as medical cost savings, improved quality scores, risk accuracy, utilization management efficiencies, financial forecasting, reserving and provider network performance * Ensure all predictive models and analytics directly improve key metrics and regulatory, legal and compliance performance Applied AI Transformation Across the Insurance Lifecycle * Drive end-to-end AI/ML development across connected data domains of claims, member, provider and networks * Enhanced Forecasting Capabilities: Predictive models for early detection, medical cost trends, member behavior insights and member population stratification * Support Utilization Management \& Care Management: Influence models to automate prior authorization, detect avoidable utilization and target members for care coordination * Provider Network Optimization: Predictive insights to manage provider performance, leakage, cost variation and contracting opportunities * Member Engagement \& Experience: Personalization models that improve retention, adherence and satisfaction * Payment Integrity \& FWA: Advanced anomaly detection and claims pattern analytics and predictions * Deliver high-quality and contemporary data science models that are explainable, compliant and integrated into real-world workflows Operationalization \& Cross-Functional Collaboration * Partner with Technology, Clinical Operations, Claims, Actuarial and Product teams to deploy and scale AI solutions across the enterprise * Embed data science resources within key business areas to maximize adoption and impact * Ensure seamless integration of models into products, workflows and decision-support systems Leadership \& Talent Development * Build and lead a high-performing, multidisciplinary team of data scientists, data engineering experts, machine learning engineers and AI product partners * Foster a culture of innovation, collaboration and influence grounded in healthcare ethics and member-first principles * Strengthen data literacy across UHC, empowering leaders to make informed decisions Success Measures * Recognized improvement in medical cost trend forecasting and improved affordability * Increased automation and efficiency across data and insights operations * Scaled adoption of AI-enabled insights across business units * Strong governance, compliance readiness and responsible AI maturity * High engagement, retention and growth within the data science team Technical Expertise Machine Learning \& Advanced Analytics * Predictive modeling (classification, regression, survival analysis) * Ensemble methods, gradient boosting, random forests and XGBoost/LightGBM * Deep learning (NLP, sequence models, representation learning) * Probabilistic modeling and Bayesian methods * Time-series forecasting (claims trend, utilization, membership, RAF forecasting) * Causal inference and uplift modeling for interventions and care programs Productization of Data Science \& AI * Building analytic products (risk engines, utilization predictors, network tools) * Designing feedback loops for continuous improvement * A/B testing and impact measurement in operational workflows * Integrating AI into digital member, provider experiences and internal workflows Insurance Data Expertise * Claims data (medical, pharmacy, behavioral, dental) * EHR/clinical data, lab results, clinical notes * Risk adjustment models * Quality measurement frameworks * Social determinants of health data integration * Provider data: NPI, cost/quality variation, contracting data Natural Language Processing (NLP) * Clinical document processing (progress notes, medical records, appeals) * Claims and prior authorization text extraction/automation * Named entity recognition for diagnoses, procedures, risk factors * Large language models (LLMs) for summarization, routing, code capture, member communication AI/ML Engineering \& Deployment * Model operationalization and MLOps * Feature stores, model registries, and artifact tracking * Model monitoring (drift, bias, performance, retraining) * Building scalable AI services/APIs for production * Real-time inference and decision-support integration * Cloud ML platforms knowledge Data Engineering * Data warehousing and lakehouse platforms (Databricks, Snowflake knowledge) * Data pipelines for high-volume claims and clinical data * Data modeling for healthcare operations (member, provider, claims) Preferred Programming \& Tools knowledge * Python (pandas, scikit-learn, PyTorch, TensorFlow) * SAS (STAT, ETS and OR) * R (useful for actuarial, risk, quality analytics) * Spark/PySpark * Visualization and BI platforms (Power BI) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * 15+ years of proven executive leadership experience in advanced analytics, insurance operations, actuarial science or/and applied AI * Deep understanding of the insurance ecosystem, including medical cost drivers, regulatory frameworks, claims workflows and quality performance metrics * Proven track record of delivering data science and AI solutions that drive measurable financial and clinical impact * Solid expertise in predictive modeling, machine learning, data and analytical solution design * Expect level experience linking a business problem to applied data science techniques leading the hands-on technical talent in model development * Solid communication and partnership skills, with ability to align complex analytics to business and financial outcomes * Ability to demonstrate value-based leadership aligned to UnitedHealth Group culture and hire, grown and retain data science talent for future success * All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $225,000 to $375,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together We are seeking a highly skilled Reporting Analyst to join our Consumer Operations Vital and Experience- Hub (COVE). The Reporting Analyst will play a crucial role in creating and building our reports for the real-time monitoring of the health of our operating model in conjunction with back-office functions across lines of business, seeking to best prepare and understand the biggest consumer impacts. As a Data Analyst, you will be responsible for providing data driven insights and building advanced AI / ML solutions to the various lines of business and shared services organizations within UnitedHealthcare. Our team partners with various entities within the enterprise to increase operational value, optimize experience and lower healthcare costs. This team serves across a wide variety of business domains including member and provider experience (omnichannel, customer service, campaigns, net promoter scores), digital and service delivery, core operations, and many more. This Data Analytics role will support the Omni-Channel Domain to develop data-driven insights that lead to improved constituent experience, improved decision-making, and more efficient execution across multiple lines of business. \\This is an In-Office position in Minnetonka, MN\\ Primary Responsibilities * Support the full data engineering lifecycle including research, proof of concepts, design, development, testing, deployment, and maintenance of data management solutions * Analyze operational data to identify areas for process improvement, cost optimization, and enhance consumer experience. This data includes NPS trends, consumer verbatims, digital portal interactions, consumer metrics/critical ops metrics, and more * Collaborate with cross-functional teams, including, but not limited to WFM, Consumer Resolution Center (CRC), Product, Claims, Call Ops, IT, Sales, Enrollment, Implementation, and Provider Ops, to identify key business problems, then diagnose, analyze, and synthesize data, analytics and reporting solutions to solve them * Contribute to continued organizational growth by sharing knowledge, promoting a positive team environment, mentoring others and continual self-development * Anticipate customer needs by engaging in creative problem solving and ideation to bring new, relevant content to Operations * Perform as an individual contributor as a part of analytics and reporting solutions by querying a variety of data sources, wrangling data, and building visually appealing dashboards and reports to identify insights and opportunities You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications * 3+ years of experience in a highly quantitative field such as statistics, business analytics or computer science * 2+ years of hands-on experience in data analysis, data science, data-driven investigations, data storytelling, visualizations, and analytic insight creation for executive consumption * Advanced proficiency in SQL * Advanced proficiency in building solutions in business intelligence tools such as PowerBI, Tableau etc. * Intermediate to advanced experience in handling terabyte size datasets * Demonstrated experience performing statistical analysis and presenting results to a non-technical audience * Demonstrated problem-solving attitude with the ability to drive process improvements. * Experience with extracting data from Enterprise Data Warehouses and Enterprise Data Lakes * Advanced proficiency in Excel and other MS Office products: Word, PowerPoint, Visio * Experience with cloud based analytic services such as Snowflake or DataBricks * Reside in MN and have the ability to work in the Minnetonka office * Legally authorized to work in the US without any restrictions. Proof will be required. Preferred Qualifications * Proficiency with Python * Proven solid theoretical and practical knowledge of Machine Learning/Artificial Intelligence algorithms and techniques * Proven excellent analytical and problem-solving skills including the ability to identify root causes and recommend solutions * Proven ability to work well under pressure in a fast-paced environment while demonstrating high level of maturity * Proven ability to create and deliver presentations to various levels of leadership Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Job Title: Human Resources Generalist (Contract Position) Location: Hybrid Minnetonka, MN) Employment Type: Full-Time Reports To: Director of Resident Services Job Summary Stonecrest Living is seeking a detail-oriented, culturally responsive HR Generalist to support our growing team in Minnetonka. This contract position plays a critical role in building the HR infrastructure that supports our mission-driven work. The HR Generalist will lead the development and refinement of HR systems, policies, and workflows while also providing day-to-day support to staff and supervisors. This role requires a strong understanding of HR operations, the ability to design and implement organizational systems, and a commitment to equity, cultural humility, and trauma-informed workplace practices. The HR Generalist will help shape the foundation of how Stonecrest hires, trains, supports, and retains a diverse and compassionate workforce. Key Responsibilities HR Systems Development \& Organizational Infrastructure (35%) Design, implement, and continuously improve foundational HR systems that foster a compliant, people-centered, and high-performing organization. Focus areas include infrastructure development, operational consistency, and long-term sustainability. · Recruitment \& Hiring Systems Standardized job descriptions, interview guides, scoring rubrics, hiring workflows, and applicant tracking processes. · Onboarding \& Offboarding Systems Orientation schedules, training checklists, digital onboarding packets, exit interviews, and transition workflows. · Performance Management Systems Evaluation tools, coaching frameworks, corrective action processes, and documentation standards. · Employee Relations Systems Reporting pathways, conflict resolution processes, restorative practices, and follow-up protocols. · Compliance \& Licensing Systems Personnel file audits, background study tracking, 245D documentation requirements, and policy updates. · Training \& Development Systems Annual training calendars, tracking systems, competency assessments, and professional development pathways. · HR Data \& Recordkeeping Systems HRIS setup, digital file organization, tracking dashboards, and reporting structures. Compensation \& Benefits Administration Systems Pay structure documentation, benefits communication, and leave management workflows. Culture \& Engagement Systems Staff feedback loops, recognition programs, communication norms, and engagement initiatives. Recruitment, Onboarding \& Staffing Support (25%) Support full-cycle recruitment, including job postings, applicant screening, and interview coordination. Facilitate onboarding processes to ensure new hires feel welcomed, prepared, and connected to Stonecrest’s mission. Maintain accurate personnel files and ensure compliance with licensing and regulatory requirements. Assist supervisors with staffing needs and workforce planning Employee Relations, Coaching \& Support (25%) Serve as a confidential resource for staff seeking support, clarification, or guidance. Provide culturally aligned coaching to staff and supervisors, reinforcing respectful communication and trauma-informed workplace practices. Support conflict resolution, restorative conversations, and early intervention strategies to maintain a healthy work environment. Promote equity, inclusion, and belonging across all HR interactions. Training, Compliance \& Continuous Improvement (15%) Assist in developing and delivering staff training on HR policies, workplace expectations, and professional development topics. Monitor training completion and maintain accurate records. Support internal audits, incident documentation, and compliance reporting. Identify opportunities to strengthen HR systems, improve communication, and enhance employee engagement. Qualifications Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience). 4 to 6 years of HR experience, preferably in human services, healthcare, or residential programs. Experience building or managing HR systems strongly preferred. Familiarity with Minnesota labor laws, 245D licensing requirements, and HR best practices. Strong interpersonal, communication, and coaching skills. Ability to build trust with diverse staff and navigate sensitive conversations with professionalism. Experience with HRIS systems and digital documentation. Proficiency in: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Cloud-based platforms (SharePoint, OneDrive, Teams, Google Workspace) HR software or applicant tracking systems Experience in conflict resolution, restorative practices, or employee engagement preferred. * Multilingual candidates (e.g., Somali, Oromo, Spanish) strongly encouraged to apply. Living On Purpose: About Stonecrest Living Stonecrest Living is a purpose-driven provider of specialized care. The members of our community include children, youth, and adults with complex neurodivergent needs and behavioral health challenges. We offer crisis respite, individualized home supports with training, night supervision, community residential services, and assisted living in Minnetonka. With over a decade of experience and a leadership team bringing more than 50 years of collective expertise, we support individuals with neurodivergent conditions such as autism, ADHD, intellectual disabilities, sensory processing disorder, and other developmental and cognitive experiences. Our work addresses behaviors such as self-harm, aggression, elopement, and sensory dysregulation by focusing on the root causes—trauma, neurocognitive distinctions, and behavioral health needs—through loving, person-centered care. We understand that for many living with serious and persistent mental illness and developmental disabilities, home has never been simple—it has been a system that fell short, a system that could not account for the ways human intersections need to be seen and supported. Too often, people have been defined by diagnoses, reduced to behaviors, or managed by protocols that overlook the fullness of their identity. At Stonecrest, we believe that being seen means more than being observed—it means being known, understood, and valued in all your complexity. It means recognizing the story behind the struggle, the resilience behind the symptoms, and the humanity within the file. We believe home is not a noun but a daily act of care: staff who truly see you, not just your chart; spaces that honor your complexity without reducing you to it. At Stonecrest Living, we are invested in creating environments where belonging is woven through routines, through activities that reflect personal interests and goals, through meals prepared, skills practiced, and lives lived with dignity. Our caregiving team draws on the strength of their collective cultural wisdom— including African values of community, respect, and service to others—that have guided civilizations and sustained communities for centuries. Today, we have the privilege of sharing those gifts with members in new communities of experience, weaving our lived experience of interdependence and collective caregiving into every interaction. This is not just support—it is our unapologetic drive to help our community live on purpose. Pay: $30.00 - $40.00 per hour Expected hours: 40.0 per week Work Location: Hybrid remote in Minnetonka, MN 55345
Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Senior Director of Public Policy leads and manages Medica’s public policy agenda and related business interests across our service area. The incumbent develops Medica’s response to state and federal legislation and regulatory matters, advances policy solutions, supports the work of Medica’s regional government relations experts, and serves as a strategic adviser to Medica business partners implementing legislative and regulatory change. Key Accountabilities: Proactively manages Medica’s State and Federal Policy and Regulatory Goals + Develops Medica’s public policy agenda and positions the team as a thought leader on emerging legislative and regulatory issues + Leads engagement with Medica's senior leadership and internal partners by serving as a strategic business advisor that orients public policy towards Medica's business priorities + Creates win(s) for policy makers and Medica's business goals by exhibiting an adaptive mindset that bridges the gap between a challenging policy and regulatory environment and business objectives + Leads Medica's state and federal regulatory advocacy by drafting formal responses to agency rulemaking and building relationships with state and federal regulatory agency staff Key Stakeholder Engagement to Drive Medica's Policy Agenda + Establish and maintain executive-level relationships with regulatory agencies, influential trade associations, and other partners to shape healthcare policy + Serves as a policy expert who translates complex policy issues into legal action by drafting legislation and amendments in high-impact forums and settings such as insurance trade associations + Guides the government relations team in addressing priorities while enhancing the team’s influence and promoting consistency across Medica’s service area. Recognizes the impact of legislation and regulation on the business with keen instincts to simplify administrative complexity and maximize growth potential + Anticipates stakeholder concerns and proactively adapts messaging and negotiation strategies that mitigate business risk, build trust, and support Medica’s reputation Regulatory Handoff and Implementation + Provides strategic direction to align the organization on the impact of legislation and regulation by translating change into business rules + Works closely with Medica's attorneys, operations teams and the Compliance Department on the intake, analysis, and dissemination and implementation of policy and regulatory change + Manages Medica's ongoing tracking and documentation of health care reform regulations and sub-regulatory guidance, in coordination with Medica's Compliance Department + Helps oversee enterprise-wide compliance strategy for legislative and regulatory changes, ensuring timely implementation and risk mitigation + Supports ongoing management and monitoring of regulatory developments and business impacts and leads policy solutioning to clarify gaps and reduce regulatory risk + Supports audits and regulatory reviews, ensuring transparency and accountability at the highest level Research and Develop Policy Materials Media Responses + Assists the VP of Public Affairs and Medica's government relations team with summaries, PowerPoints and other supporting policy materials that advance Medica's agenda + Serves as an internal thought leader to Medica's Sr leadership, Communications Team, and other external facing functions by supporting participation in key stakeholder meetings, presentations, and other high profile settings Required Qualifications: Bachelor's degree or equivalent experience in related field; advanced degree or law degree preferred 10+ years of work experience beyond degree 5+ years in a leadership position 5+ years of health insurance industry experience Skills and Abilities: Thorough understanding of legislative process and health care policy issues Experience in the health care field Proven leadership experience managing teams and external consultants Exceptional communication and people skills, with the ability to influence and build consensus across diverse stakeholder groups Demonstrated ability to navigate dynamic political landscapes and deliver results aligned with business objectives Experience working with regulatory bodies, and policymakers This position is an Office role, which requires an employee to work onsite at our Minnetonka MN office, on average, 3 days per week. The full salary grade for this position is $130,300 - $223,400. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $130,300 - $195,510. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Position Overview: The HR Manager is a key leadership role responsible for overseeing core HR operations, talent acquisition, learning and development, compliance, and employee engagement across the organization. This role manages the HRBP – Payroll \& Benefits and two administrative team members, ensuring consistent, high-quality HR service delivery across a 90-employee, multi-state organization. Reporting to the Senior Director, HR, the HR Manager serves as a trusted partner to leaders and employees and plays a vital role in supporting organizational growth while protecting and strengthening a culture grounded in faith, family, and work. This position balances strategic contribution with hands-on execution and is expected to remain actively involved in day-to-day HR operations while continuously improving systems, processes, and programs to ensure scalability, compliance, and excellence. Key Responsibilities 1. HR Leadership \& Team Management Lead, coach, and develop the HRBP – Payroll \& Benefits and two administrative team members. Establish priorities, set quarterly “rocks”, and ensure accountability across the HR team. Foster a collaborative, service-oriented HR team that reflects the organization’s values and commitment to excellence. Serve as the primary owner of day-to-day HR operations and employee relations matters, escalating complex, high-risk, or sensitive issues to the Senior Director, HR as appropriate. Partner closely with the Senior Director, HR on complex employee relations, investigations, and operational HR matters. Exercise sound judgment and discretion in confidential and sensitive situations. 2. Culture, Values \& Employee Experience Champion a people-first culture rooted in faith, family, and work, ensuring these principles are reflected in HR programs, policies, and daily practices in an inclusive, respectful, and legally compliant manner. Act as a trusted HR partner to leaders and employees, supporting employee relations, engagement, and performance management, and conflict resolution. Oversee and contribute to the King’s Vision Team, supporting initiatives that reinforce organizational culture and values. Support internal communications, recognition programs, and community involvement efforts that strengthen connection and engagement. Model and foster the organization’s core values by: + Reflect Integrity in decision-making and confidentiality + Sparkle with Excellence through high standards and continuous improvement + Create Good Chemistry with People by building trust and strong relationships + Being Ruled by the Golden Rule through fairness and respect + Being Immersed in Courage by addressing challenges directly and thoughtfully + Fostering Servant Leadership by supporting, developing, and empowering others 3. Talent Acquisition \& Workforce Planning Own and lead full cycle recruiting strategy and execution for all non-executive roles across the organization. Develop and execute recruiting strategies aligned with organizational goals, workforce needs, and culture fit. Partner with hiring managers to clarify role requirements, guide selection decisions, and ensure a consistent, value-aligned hiring experience. Delegate administrative and coordination tasks appropriately while maintaining ownership of recruiting outcomes. Continuously assess and improve recruiting processes, tools, and candidate experience. Oversee onboarding for new team members, ensuring they are set up for success with structured 30-60-90-day plans and cultural integration. 4. Learning \& Development Oversee Learning Management Administration (LMA), ensuring required compliance training and role-based learning are completed accurately and on time. Balance hands-on LMA administration with the strategic development of scalable learning and development initiatives. Partner with leaders to identify development needs, create individual and team development plans, and support leadership growth. Ensure onboarding programs effectively integrate new employees into their roles, the organization’s culture, and core values. 5. HR Operations, Compliance \& Systems Ensure HR policies, practices, and programs comply with federal, state, and local employment laws across multiple states. Proactively identify and mitigate HR-related risks, including compliance gaps, process failures, and data integrity issues. Oversee accurate maintenance of HR records, reporting, and documentation. Provide leadership and oversight for HRIS administration (UKG preferred), including system optimization, data integrity, reporting, and process improvement. Leverage technology, automation, and AI-enabled tools to improve HR efficiency consistency, and scalability. Support HR process discipline within an EOS (Entrepreneurial Operating System) environment. 6. Compensation, Benefits \& Payroll Oversight Partner with the Senior Director, HR to support compensation, benefits strategy development and special projects. Provide leadership oversight and guidance for payroll, benefits, and compensation administration, in collaboration with the HRBP – Payroll \& Benefits. Review and audit payroll processing to ensure accuracy, compliance, and consistency. Serve as a knowledgeable backup for payroll processing as needed, without serving as the primary processor. Other duties as assigned Qualifications \& Requirements 5+ years of progressive HR generalist experience, including experience leading or supervising HR staff. Demonstrated ability to lead with empathy, integrity, and accountability, and sound judgment. Strong working knowledge of multi-state employment law and HR compliance. Proven experience leading full cycle recruiting. Experience supporting compensation, benefits, and payroll functions. Strong technical aptitude with HRIS platforms (UKG preferred) and reporting tools. Ability to understand the bigger picture while executing effectively at a tactical level. Proven ability to manage change, growth, and organizational transitions. Ability to balance business needs with employee experience and well-being. Excellent interpersonal, communication, and relationship-building skills. Alignment with and ability to support an organizational culture centered on faith, family, work, and core values. Success in This Role Looks Like Consistent, compliant, and well-run HR operations with minimal disruption. High levels of trust from leaders and employees. A confident, capable HR team operating with clarity and accountability. Scalable systems and processes that support organizational growth. * Organizational values lived out in practical, professional, and inclusive ways.