Jobs in Lakewood Co

Business Operations Specialist – People Operations

$80,000 - $90,000/yr

Phase Change Software, headquartered at the base of the Rockies in beautiful Lakewood, Colorado, uses artificial intelligence to query, analyze, and aid in the maintenance of legacy source code. Our patent-pending methods for software analysis will dramatically improve development. Our work is at the bleeding edge of what is mathematically provable and programmable. We are preparing to move to production and are looking for serious professionals to join us on this journey. If you are passionate about Artificial Intelligence and building software that will have a lasting impact on the future, then we might be what you've been looking for. Our Values: Innovation, Productivity, Human-Centric As the newest member of our team, you'll play an integral role in supporting the people, processes, and operational activities that keep our business running smoothly as we grow. People operations provides your foundation, but you'll also coordinate special projects - from corporate governance to compliance initiatives, and contribute across the business as new priorities emerge. With 5+ years of experience in people operations, business operations, or HR in a fast-paced, technology-driven environment, you're ready to make an immediate impact. If you enjoy variety, finding better ways to work, and being part of a small, collaborative team, let's talk! Your Values: Curiosity, Emotional Intelligence, Efficiency Here’s some of what needs to be done: * Maintaining HR records, SharePoint content, business documentation, and repeatable operational processes * Overseeing the Box virtual data room for corporate governance documents and investment materials * Coordinating vendor and customer contract management workflows with outside counsel, including NDA administration * Contributing to C Corp conversion, SOC 2 compliance activities, and other company-level projects as they arise * Managing vendor relationships, subscriptions, office operations, and day-to-day administrative activities * Identifying opportunities to improve efficiency by using AI, automation, and better business processes * Managing recruiting, onboarding, employee communications, and people operations activities for a small, collaborative team * Jumping in wherever needed to help the business move forward And what it’ll take to get it done: * Bachelor's degree or equivalent professional experience * 5+ years in business or people operations, HR, or office administration in a technology-driven, corporate, or professional services environment * Exposure to legal operations, contract management, or data room administration — you don't need to be a paralegal, but you shouldn't be starting from zero * Advanced Microsoft 365 skills with the ability to leverage Excel, SharePoint, Teams, and other productivity tools to improve how work gets done * Hands-on experience using AI and automation to streamline workflows and improve business processes * Strong organizational and project coordination skills with the ability to manage multiple priorities and keep initiatives moving * Analytical mindset with excellent attention to detail and a natural curiosity for solving problems * Professional communicator who works effectively with employees, vendors, and external partners * Resourceful, self-directed professional who takes ownership, asks thoughtful questions, and adapts as priorities evolve Our team enjoys: * Salary $80,000–$90,000 and a strong benefits package * A dog-friendly office where you can enjoy a focused work environment * Working at the edge of what's possible in AI Goldstone Partners is helping Phase Change Software find a Business Operations Specialist who brings people operations expertise and the range to work across the business. Applications are welcome from U.S. Citizens and Green Card holders. Principals only, please.

Project Manager

Client Experience Advocate

The Client Experience Advocate is an entry-level client support role, serving as the first point of contact for client questions, issues, and service needs. As part of a regional team, Advocates deliver responsive, high-quality support while building foundational knowledge across the Tyler ERP Pro product suite. Advocates are expected to own each client issue—ensuring resolution or escalation while keeping the client informed every step of the way. Over time, they grow into subject matter experts by earning certifications in specific modules, becoming trusted go-to resources for both clients and peers.Responsibilities -------------------- Manage and respond to incoming client support needs with professionalism and care Own each issue through to resolution or proper escalation, ensuring the client is never left in the dark Document interactions and case details thoroughly in line with team standards Follow established processes to troubleshoot and resolve a broad range of product inquiries Maintain a learning mindset, actively working toward module-specific certifications Collaborate with teammates and regional leadership to ensure consistent, effective support Provide insight into common trends or client needs to support continuous improvement Participate in regional initiatives, trainings, and knowledge-sharing efforts as applicable Support clients during cloud transitions by reinforcing training and best practices, and escalating common pain points to regional leadership What Success Looks Like Demonstrated ownership and follow-through on all assigned issues High-quality documentation and clear client communication Strong early performance across core support responsibilities Positive client feedback and low case reopen rates Completion of initial module certification(s) within defined timeframes Increasing depth of expertise in a specific module or functional area Recognized by teammates and managers as dependable, eager to learn, and growth-minded Demonstrated progression toward advanced certifications, regional projects, or mentorship responsibilities Qualifications ------------------ Desire to build a career in client support, client success, SaaS, or public sector technology Excellent communication skills and a strong service orientation Ability to manage multiple tasks and stay organized in a fast-paced environment Comfort learning technical concepts and using new tools Strong sense of accountability—you follow through even when the answer isn’t immediate Enthusiasm for growing product knowledge through training and certification * Team-oriented with a commitment to learning and contributing to shared goals