Japan Head of Call Center Operations
Japan Head of Call Center Operations Company ProfileA global Business Process Outsourcing (BPO) firm who manage call center operations for some of the world's leading insurance and luxury vehicle companies. The RoleYou'll be part of the Japan senior leadership team, working closely with the local C-suite and regional leaders to ensure smooth operation of customer call centers.You'll be responsible for two separate locations and manage 6-7 direct reports and lead a wider team of around 150 people.You'll also work closely with senior stakeholders from customers to improve current operations; you'll have ownership of this.Workforce planning to ensure optimal coverage during seasonal spikes, busier periods, and even preparing for unplanned volume spikes. Your Skills Native leve