Information Management - Senior Business Analyst
$102,000 - $128,000/yr
At Mission Fed, we’re on a continuous journey to modernize how we serve our members—and we’re looking for a Senior Business Analyst who thrives at the intersection of business strategy, process improvement, and technology innovation. In this highly visible role, you’ll partner closely with business leaders, IT teams, and vendors to design solutions that streamline operations, elevate member experiences, and drive meaningful enterprise change. If you love translating complex business needs into actionable solutions and being a trusted advisor across the organization, this role is for you. As a Senior Business Analyst, you’ll act as both solution consultant and change agent, owning the end to end lifecycle of initiatives that support critical business processes and systems. If this sounds interesting to you, below are a few more details: * Partnering with business units as their primary IT liaison, building trusted stakeholder relationships * Developing business process models, business requirements, user stories, and product backlogs * Managing projects to ensure on time, high quality delivery * Supporting assigned functional areas in the daily use of approved technologies, including troubleshooting and issue resolution * Collaborating on the planning, design, development, and deployment of new applications and system enhancements * Serving as the subject matter expert for critical business processes and member delivery channels * Leading system testing activities, including test script creation, issue tracking, and end user signoff * Coordinating with vendors, reviewing design documents, change orders, and billing as needed * Analyzing current systems and recommending improvements, upgrades, and optimizations * Staying current on technology trends, fintech innovations, and industry best practices * Mentoring and training junior staff as needed * Ensuring compliance with all internal policies, security standards, and applicable federal regulations (including BSA) Here is what we are looking for: Required Qualifications * Bachelor’s degree in Information Systems, Information Technology, Business Administration (with an IT focus), or equivalent experience (Two years of experience may substitute for one year of education) * 5+ years of experience as a Business Analyst supporting the design, development, and implementation of systems or applications * Strong experience writing business requirements, process maps, test scripts, and training materials * Excellent analytical, problem solving, and project management skills * Ability to communicate effectively with both technical and non technical audiences Preferred Experience * Financial institution or credit union experience * Certified ScrumMaster® (CSM) * Experience with Symitar Episys Quest, Servicing Director, and Akcelerant * SQL scripting for reporting and data analysis * Familiarity with Microsoft Office 365 Power Platform, Crystal Reports, and Adobe Acrobat What we offer: * Great team! * You can’t beat a role in sunny San Diego! 18 days of PTO in your first year plus 12 holidays a year! * 6% 401(k) match * Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! Base Pay/Salary: $102,000 - $128,000 per year* * Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law. Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act (“CCPA”)/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who are subject to the CCPA/CPRA. Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law. INDMF #LI-Hybrid