Helpline Consultant
Are you a customer service professional with a knack for problem-solving? We are seeking dedicated Helpline Consultants to join a well known company in Adelaide CBD. In this role, you will provide high-quality support to members regarding superannuation products, legislative issues, and online systems. Role Highlights ... - Pay Rate: $35.15 per hour + 12% super. - Contract Duration: 6 months. - Training: Comprehensive 1-month training program provided. - Flexible Working: After 3 months of full-time office-based work, you will transition to a hybrid work model dependent on competency. Key Responsibilities - Member Support: Handle 25–35 calls per day, providing general advice on corporate funds and retail products. - Problem Solving: Assist members with enquiries regarding account management, hardship, and online services. - Collaboration: Work closely with the Administration and Financial Advice teams to ensure seamless member service. - Technical Assistance: Use Windows XP and interne