Enterprise Customer Success Manager (part time)
Dado is looking for a part-time Enterprise Customer Success Manager, to join our small but mighty team as the company moves into its next phase of growth. This is a long-term contract role (1099 if you're in the US). Dado’s CS team acts as strategic consultants and trusted advisors to our customers on the most impactful way to automate and streamline their people processes. This is a hands-on role in which you’d be working with a small number of enterprise customers to build out their people processes on the Dado platform, then iteratively improve and troubleshoot them. At the same time, you’d be looking for opportunities to expand Dado usage within the organization, and channelling ideas for platform improvements back to the product team. About you You have multiple years of experience in client-facing roles in customer success/account management teams or consultancies/agencies You’re a fast learner who’s comfortable getting to grips with complex products, and guiding customers while your own knowledge is still developing You enjoy hands-on problem solving, with a curious and methodical mind and a talent for coming up with creative solutions to customer needs You’re exceptionally well organized and highly proactive in managing your own work You have extremely strong written and verbal communication skills and an understanding of good communication practices for remote teams You have worked at small companies before so you understand both the challenges and the bigger opportunities for impact Past experience in HR, Service Design or Operations is an advantage, but not required Dado is an equal opportunity employer and we welcome nontraditional candidates, and people of all backgrounds, experiences, abilities and perspectives. If you identify as a woman, gender diverse, ability diverse, BIPOC or queer, we especially want to hear from you – make sure to apply even if you feel you don’t fulfill all listed requirements. Requirements Customer relationship management: Develop trusted, high-touch relationships and a thorough understanding of your customers’ business priorities and internal dynamics. Deep product knowledge: Learn the ins and outs of the Dado platform so you can guide customers on the best solution for their needs. Troubleshooting: Independently investigate issues reported by your customers and provide immediate workarounds before coordinating with internal engineering teams for longer-term fixes. Project management: Lead the implementation, roll out, and ongoing adoption of the Dado platform across customer organizations, including acting as the primary coordinator between different customer teams Account expansion and retention: Identify new business units and use cases within existing accounts to increase product stickiness and identify early signs of churn risk. Ownership and initiative: Proactively drive your projects to completion by identifying next steps and creative ways around blockers. Focus on delivering tangible customer value rather than just completing assigned tasks. Working in ET or CT timezone: You can be anywhere in the world, but you must work during standard Central or Eastern business hours. 20-30 hours a week: We can support some flexibility, but you must be able to work part/all of the morning, 4 or 5 days per week. About Dado Have you ever started at a company and been sent a giant pdf or template in a project management tool as a way to track your onboarding? Were you ever promoted to a management role only to realize months in that you were never added to the manager email list, private chat channel or calendar invites? Did you ever need to take or return from a leave of absence and struggled to know what to do and how to set up your team during that time? Want to make those stressful moments better for others? Dado is an employee experience orchestration platform that empowers HR Teams to run holistic employee-first experiences at scale, dramatically reducing stress and admin time across the organization. The Dado platform is 4 years old, with a broad customer base and proven success in the market. Our enterprise customers tend to have US headquarters, while the Dado CS team is mostly based across US and Western European timezones. We are a distributed, profitable, fully remote company headquartered in Berlin, Germany. We're a diverse and inclusive workplace where we value transparency, autonomy, experimentation, and kind, direct feedback. Pay: $40.00 - $70.00 per hour Expected hours: 20.0 – 30.0 per week Application Question(s): If you're in the US, are you comfortable being a 1099 rather than a W2 worker? (please respond with more than "yes") Please confirm you're looking for a part-time role (20-30 hours per week). Please respond with more than "yes". Are you able to work in conventional Eastern Time business hours, in particular in the mornings? (please respond with more than "yes") * Have you worked for a fully remote company or in a fully remote role? (please respond with more than "yes") Work Location: Remote